Collection Activities
Discussion List
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Dunning Letters with no Invoice copiesSummary: Hello everyone, We’ve encountered an issue with attaching invoice copies to dunning letters. Our system went live in April for one division and in September for…Lavanyaa Damodaran 21 views 1 comment 2 points Most recent by Daniel S.-Oracle Receivables & Collections -
How to send the invoice as attachment to the dunning letter?Summary: The dunning letter is triggered but the invoice the letter is referring to is not attached with it. Content (required): We are using strategies as collection pr…User_2025-02-06-08-49-58-431 452 views 7 comments 0 points Most recent by Guido_delaReta Receivables & Collections -
How to Send a copy of invoice along with dunning letterSummary: Content (required): How to send a copy of invoice along with an automatic strategy with dunning letter. Version (include the version you are using, if applicabl…
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Is it possible to send multiple emails using the dunning delivery data model in Collections?Summary: I need to send two separate emails of the same dunning letters - one to the customer and one to our mail room. Content (please ensure you mask any confidential …Rianna Ibbetson 2 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How to Exclude prepaid transactions from Dunning lettersI have a request from our Business to Exclude transactions considered as prepaid. So they have been paid in advance and the transaction has a due date the same as the tr…
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is there a way to end collections startergy for particular Business unitis there a way to end collections startergy for particular Business unitBogi Parimal Das 2 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Dunning Letter email - missing body text messageHi, We are implementing advance collection and setup all items for dunning letter email. We are able to get the email with PDF as attachment but email body message is bl…
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Integrating a Dropdown Menu in the Subject Field for Enhanced UsabilityIs it possible to add a dropdown menu to the subject field, so that you can choose from certain options but also still write your own input? Navigation Path: Others → Co…
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Activity in collectionsSummary: Is there a way in collections to see name of the activity?. Here is what you can see now: Content (please ensure you mask any confidential information): Version…
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Project based CollectionSummary: We are a project-based company. We are implementing Oracle PPM and Finance including Collections. Does Oracle collection project based? Does it allow tracking o…
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If the “Send Dunning Letters” flag is not set in the customer profile, collection tasks are skippedSummary: If the “Send Dunning Letters” flag is not set in the customer profile, collection tasks are skipped. The log shows the message “The automatic strategy task is s…Stefan Schwegmann 11 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Implementation document on collection strategies, scoring and strategy assignmentSummary: Hello Team Can anyone share detailed documentation on collection strategies, scoring and strategy assignment Thanks in advance Content (please ensure you mask a…Shashi Pampati 6 views 1 comment 0 points Most recent by Mahesh Adivishnu-Oracle Receivables & Collections
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Dunning Letters - Send to Printer - How to?Summary: Hi all, How/Where do you configure the printer setup for the Dunning Letter distribution using bursting? Content (please ensure you mask any confidential inform…
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Is the Business Unit parameter to be entered mandatorily while scheduling Advanced Collections jobs?Summary: We have over 40 BUs defined in Fusion and want to actively use Advanced Collections module. The Business Unit parameter is optional in all the jobs such as: Col…
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External Collections Strategy Task Integration isn't enabled message when using RestAPISummary: I'm trying to assign a Collection strategy to a Customer via the RestAPI : fscmRestApi/resources/11.13.18.05/collectionStrategies The error response is: This se…Phil Brine - De Novo 20 views 1 comment 0 points Most recent by Cesar Rodriguez Manzo-Oracle Receivables & Collections
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How to add a document as attachment to notes in collectionWe would like to add a pdf document from customer to the Notes Section of the Collection Workbench. Is there a provision to do so in Oracle fusion? Appreciate your help …
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why strategy task status is skipSummary: Why strategy tasks status is Skip automatically for all tasks until it reaches the last manual task and it is waiting to process and none of the previous steps …
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dunning letter send failed when use client email as 'From Email'Hi We are using dunning letters function, and dunning letter is sent out successfully when Send or return email address for dunning correspondence in collection preferen… -
why is the collections strategy not changing when an older invoice is paidSummary: I am using the Account Age of Oldest Overdue Transaction data point. I have a strategy setup based on the oldest invoice outstanding which starts with a friendl…
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The right-side border is not visible in the Activities infotile.Summary: The right-side border is not visible in the Activities infotile in the Advanced Collections work area. However, when the zoom level is reduced to 33%, the borde…Fredrick Ignatius 2 views 3 comments 0 points Most recent by Fredrick Ignatius Receivables & Collections
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How to setup email subject for different dunning lettersSummary: When we are sending different dunning letters like Soft Dunning and Hard Dunning, we want different email subject to it. Content (please ensure you mask any con…Arnab Chakraborty 1 view 1 comment 0 points Most recent by Ashwin M-Oracle Receivables & Collections
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REST API to update Activities in CollectionsSummary: Is there Any REST API to create activities in Advanced collections module Content (please ensure you mask any confidential information): Version (include the ve…
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End date which is Populated for a Completed Customer Strategy Task does not sync with table dataSummary: When we query a customer strategy from the application, we can see that for the completed task, the end date is populated, but when the same data is queried fro…
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Is there any option to send dunning letter on fixed date of every month ?Summary: We have a requirement of sending dunning letter on every 7th month. How can the same be achieved? Content (please ensure you mask any confidential information):…Yesha Raval 2 views 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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Generate Dunning Letters based on Invoice AgingWe have a requirement to generate distinct Dunning Letters (Soft, Medium, and Hard) for each delinquent invoice based on aging buckets. If a customer has multiple invoic…Nvsuman519 11 views 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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AR unable to recognize revenue and thus import revenue lines not picking up anything .The COGS Recognition entry is not getting generated in cost accounting for sales order. AR invoice was final accounted and then we ran Import Revenue Lines and then Crea…
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Apply cash receipts for invoices created in a different ledgerSummary: Our client has a business case where they apply cash receipts of invoices created in a transaction business unit that belongs to a different ledger. This is a f…
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How I stop reassignment of same strategy and sending dunning letters after the last letter is sent?Summary: I am using Strategy and Strategy Tasks for sending dunning letters, how I stop reassignment of same strategy and sending dunning letters after the last letter i…
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Send dunning letter based on delinquency daysSummary: The requirement is to send dunning letters based on Delinquency days. As per current system behavior the strategy task sends letter for all deliquent transactio…Yesha Raval 12 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Order by customer in the collection work areaSummary: In the collection area ( OAC) how to do customization in the 1st page for ordering for the customer. 1. Is it possible to remove current bucket from the page ? …