Collection Activities
Discussion List
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What standard Collections features could we use without Advanced Collections Cloud Subscription?Summary: What standard Collections features could we use without Advanced Collections Cloud Subscription? Could we use Dunning Letters and other collection features with… -
Put customer on automatic hold after being delinquent for 60 daysUsing advanced collections we want to put a customer on an automatic hold if their oldest transaction is 60 days or greater overdue. How can this be accomplished? Scenar…
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Application of the IAS 21 on oracle fusion receivables.We recorded a transaction of $150000 in Accounts Receivable at exchange rate of 250/$ on 1st June 2025. Then, on 30 June 2025, we revalued our debtor balances at exchang…
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Required Dynamic Insertion of few fields in Email Subject and Body for Dunning Letters and StatementFor Customer Statements, Currently on Customer Statement E-mail's Subject and Body, information is being picked up from Receivables System options and printing as Static…
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AgingbyGeneralLedgerAccountDm returns 'null' errorSummary: We need to upload a custom version of the 'Receivables Aging by General Ledger Account' report. In order to do that we have ran the report front end and are get…
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Add Additional Columns in Review Customer Account Details ScreenSummary: We are looking to create an analysis based on customer account details. This includes information available in the seeded solution for customer accounts, such a…
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How to add the dunning letter body details using set ups Manage messagesSummary: There is a client requirements to create the dunning letter body in 1 page under text, we tried creating the letter body under set ups "Manage Messages—>Short T…
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New Customer Profile ClassesWe have a requirement to create new customer profile classes and assign them to the existing customers. I have a question, when we create and assign them to the customer…
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Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co…
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Can we exclude customers from Collection moduleWe do have intercompany customers showing up in the Collection module metrics. Can we exclude specific customers completely from the Collection module? Regards, Raja. -
2Need to enable or edit the strategy tasks only for working daysNeed to enable or edit the strategy tasks only for working days and exclude weekendsFredrick Ignatius 16 views 0 comments 2 points Started by Fredrick Ignatius Receivables & Collections
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Issues on Dunning SetupSummary: Mentioned herewith are some of the blockers we identified during dunning setup implementation. Appreciate a response on the concerns. Content (please ensure you…Vihanga Weerasinghe 19 views 2 comments 0 points Most recent by Vihanga Weerasinghe Receivables & Collections
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User unable to modify the strategy tasks from Edit Task screen in Oracle fusion collectionsSummary: We have two business users, who have the same roles and data access sets assigned to them and none of them are defined as collectors in the system, but one of t…Kalyan Vadlapatla 42 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Collections Scoring going in warrningSummary: Collections Scoring prohram went on warning "This feature is not available" Content (please ensure you mask any confidential information): Version (include the …
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How to create predelinquency strategiesSummary: Client has the requirement of following up with client at regular intervals from Invoice date to Payment Date. Looking for a solution to automate few letters by…
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How to define weight in advance collection scoring ?Need to know how we define the weight for scoring in advance collections.Fredrick Ignatius 8 views 0 comments 0 points Started by Fredrick Ignatius Receivables & Collections
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Apply cash receipts for invoices created in a different ledgerSummary: Our client has a business case where they apply cash receipts of invoices created in a transaction business unit that belongs to a different ledger. This is a f…Raj Mohanraju FRNT 201 views 4 comments 0 points Most recent by Versha Sharma Receivables & Collections
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How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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This Feature is not AvaiableSummary: Our collections has stategy feature enabled and it ran for one customer.Now startegy is not getting assigned .Log is mentioning Feature is not avaiable although…
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Review correspondence strategy taskHello, We have configured the strategy task Delinquent-0 as a manual task with a post-waiting time of 10 days. After this task was initiated, as it is manual task, we ma…
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Is it possible to include all dunning contacts in one dunning emailSummary: I believe for Print Receivables it is possible to have the invoice TO emails all included in the one email to all the contacts. I would like to know if this is …
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How to Exclude prepaid transactions from Dunning lettersI have a request from our Business to Exclude transactions considered as prepaid. So they have been paid in advance and the transaction has a due date the same as the tr…
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Ability to settle non invoice deductions as chargebackHow can the amount be collected back for non invoice deductions ? (Claim Investigation deductions created in Channel Revenue Management ) What is the solution to collect…
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Dispute Reason mapping with a respective GL code in Advanced Collection ModuleSummary: Below are the Oracle-suggested steps to map the dispute reason with the respective GL code. However, when we perform step 4, an error occurs. Oracle suggested s…Fredrick Ignatius 177 views 11 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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We have 500 dunning letters in error, is there a way to update these in bulk to be processed?The dunning letters due to missing information, this has now been corrected , is there a way to reprocess these in bulk instead of manual intervention?
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Unable to access Collections MetricsSummary: We have run all the ESS Jobs related to Collections and Collections Metrics. We are unable to access the page. Navigator→Others→Collections→Metrics Kindly help …
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Incremental Load Collections Metrics program completed in ErrorSummary: Hello Experts, Hope someone can help me here. When attempting to run Incremental Load Collections Metrics the following error occurs and job completed in error.…
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APIs to create/update Case Folder and Add Case Notes In Oracle CloudSummary Need APIs to create/update Case Folder and Add Case NotesContent Hi Team, I am looking for APIs (REST or SOAP) to perform the below operations in Oracle Cloud Ap…Gurpreet Singh-252058 295 views 5 comments 3 points Most recent by Awadhesh Vaish Receivables & Collections
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 67 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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Homepage for Collections is not showing data...However I can see many delinquent invoicesSummary: Why is the dashboard showing 0 delinquent invoices, when I can see delinquent invoices for a customer: Account: I have started these processes several times: 1 …