Collection Activities
Discussion List
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Order by customer in the collection work areaSummary: In the collection area ( OAC) how to do customization in the 1st page for ordering for the customer. 1. Is it possible to remove current bucket from the page ? … -
Guidance on Managing Dunning Process for Specific ScenariosSummary: Hi Team, Could you please advise on the best way to address the following scenario? We are using the collections method "Strategies" and would like to understan…Lavanyaa Damodaran 79 views 4 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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Dunning letter is not sent based on Aging bucket.Summary: Lets say if i have a invoice due in current month and due 30 days old invoice and due 90 days invoice in system. Only final dunning letter was sent. Our client …
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Lockbox EDI823 format not allowing for 80 character length standard to be configuredSummary: We have a requirement to use EDI823 format which allows for Customer number to be up to 80 characters in length. According to documentation Oracle has their own… -
Enable notes access at Customer Level in CollectionsSummary: Enable notes access at Customer Level in Collections Content (please ensure you mask any confidential information): We have one requirement to enable create/Man…Rohit Kumar Singh 146 views 4 comments 0 points Most recent by Swapnil Kashid Receivables & Collections
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How to Send Customer letter for Pre-Delinquent customers from Collection Strategy TaskSummary: How to Send Customer letter for Pre-Delinquent customers from Collection Strategy Task? Collection Strategy Task showing lists of correspondence related to dunn…Angshuman Tripathi 57 views 4 comments 1 point Most recent by Praveen Gopalakrishnan Receivables & Collections -
I want to exclude certain customers from strategy assignment in a BUSummary: I do not want to scoring and strategies to be assigned to certain customers in a BU but I still want to send them Dunnings. Can you pls advise how can I stop sy…Sohail M.-Oracle 59 views 4 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Send Dunning Letters- Dunning Delivery ErrorSend Dunning Letters is ending in Error, the Dunning Letter is generated as a PDF in the subprocess, but delivery is failing. The error details in Dunning Delivery proce…Sharath Jayanna-Oracle 156 views 5 comments 0 points Most recent by Gangadhara Receivables & Collections -
Send Dunning Letters log says contact information is missing for customer, we require SQL queries.Summary: Send Dunning Letters log says contact information is missing for customer; we require SQL queries to create custom report to add these error detail of the custo…
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GET API identification to retrieve transaction details using DFF valuesWe need to search for a transaction in our current interfaces using the DFF values stored ,say for ex. Confirmation number which is stored in Interface_Header_Attribute5…Shruti Khatri 17 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Update strategies after being in useSummary: Hi I'm supporting a high edu client, I've configured many Strategies Groups (which is Enabled and In-Use) , Now, business requires to stop strategies group task…
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No collectors display in the Manage resources workspace in collectionsSummary: There are no collectors displayed when I open the Collections icon in Oracle cloud and click on manage resources. I have run all the various jobs in order as de… -
Is there a standard way to link receivables receipt to sales orderSummary: Make a Link between receivables receipt and sales order Content (please ensure you mask any confidential information): I want to link receivables receipt to sal…
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how to disable change strategy button oracle fusionHow to disable change strategy button at Collection dashboard, oracle fusion cloudSauravS-Oracle 18 views 2 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
You must enter a valid transaction source for this transaction date. Error Calling arp_process_headSummary: When approving dispute then I am getting below error. You must enter a valid transaction source for this transaction date. Error Calling arp_process_header.post…Richa Priya_KPMG 209 views 5 comments 0 points Most recent by AndraC-Oracle Receivables & Collections -
Dunning sent even though emails were removedHi All, Curious if anyone knows, we have staged dunning enabled, and we wanted to make sure the customer didn't get a reminder notice when we ran the program. We first r…cheathsmith 18 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Strategy assignment in bulkHi All, We have to assign strategies to the customers in bulk from the legacy systems. How to assign in bulk? Do we have any seeded process?
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ADV Collections, Process is Scoring but not assigning StrategiesSummary Strategies are not getting assigned to customer, after it is scored.Content Hello, I am trying to setup Oracle Cloud Fusion Advanced Collections Module, specific…
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Strategy is not assignedWe have created – Scoring Strategy Completed, customer account profile base strategy assignment When we run collection processes, Refresh Receivables Transactions for Cu…
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How to stop Sending Dunning Letters Emails which is being triggered on a daily basis?Summary: We need to stop sending Dunning Letter Emails that is being sent to customers, we are able to check the report history and ESS Job history but not ablet to stop…
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Strategy assignment skipped as no valid Transaction segment assignmentAnyone knows how to overcome this error - Strategy assignment skipped as no valid Transaction segment assignment found while checking transaction Level Strategy for In a…Dhruvjoshi23 6 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections -
Does it mandatory to configure the mail server for dunning letter?Hi All, Does it mandatory to configure the mail server for dunning letter? Can we not use the oracle.com server, It works for invoice print and customers statement. Than…Gotham 5 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Is there a function in Oracle Fusion could automatic send letter to customers before invoice is due?Summary: How to Automatic send reminder letter to customers before the invoice is due Content (please ensure you mask any confidential information): Hi, We like to send …
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View ActivitiesSummary: Collections manager wants to be able to have a visibility of all the collections activities created by the Collections Agents. Currently the activities are only…
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How to ensure that transactions are attached to dunning and predelinquency letters?Summary: We would like to know how to make sure that all transactions including the ones before changing the setup are attached to dunning and predelinquency letters. Co…Emma Thielenhaus 95 views 3 comments 0 points Most recent by Guido_delaReta Receivables & Collections -
Notification for Broken Promise in Advanced CollectionsIs there any way, Notifications will be triggered for the Broken Promise in Advanced Collections?
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consolidated dunning letter across all BUsHi, Currently we are sending multiple dunning letters for customers for each business unit. Client would like to send only one dunning letter for all BU's for each custo…
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How to update Due date on AR transactionSummary: Profile option 'AR_UPDATE_DUE_DATE' is set to Yes at site level. However Due Date on the transaction in Collections is not updateable. Neither is the due date f…
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Assigning collectors based on RegionsSummary: Is there a way to assign collectors based on Region rather than updating on each customer? Content (please ensure you mask any confidential information): Is the…Richa Priya_KPMG 71 views 9 comments 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Mass upload of contact and contacts points for an existing customerSummary: Mass upload of contact and contacts points for an existing customer Content (please ensure you mask any confidential information): We have many customers in the…