Collection Activities
Discussion List
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How to generate Dunning Letter to display only the Site-related delinquent transactions?Summary: How to generate Dunning Letter to display only the Site-related delinquent transactions for a Dunning Contact Person, instead of all delinquent transactions und…Gladys Antolijao-Oracle 53 views 2 comments 0 points Most recent by Gladys Antolijao-Oracle Receivables & Collections -
In Oracle fusion How Can We Add a Description or Purpose to a Credit CardOn customer site level where we save credit card details under payment instruments, we have two Columns “Purpose” and “Description” appeared as Null ( having no informat…Jitender 24 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Sending Dunning Letter email subject and body in Dutch and Portuguese languageWe have business units in different regions, and we have been sending dunning letters to customers in their local languages. The email body and subject are also sent in … -
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mwischerath 1 view 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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How to import notes from collections through REST APIHi Team, We have a requirement for importing the notes explicitly in collections through the REST API or any other options. Please confirm if there is there any such pos…NeeharikaVinjamuri 21 views 1 comment 0 points Most recent by Gopal Reddy-Oracle Receivables & Collections
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Collection Dashboard shows any customerFor updating collection dashoboard I ran: in particular the last one, first in "delete" mode than in "update" mode. But I actually can't see any customer and the job "se…ACNROMA2023 24 views 4 comments 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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DSO Collections dashboardSummary: Unable to see Collections DSO dashboard which is mentioned and showcased in all Oracle training videos. Attaching Screenshots from Oracle training videos showca…
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Validate Customer Dunning Setup Report doesn't produce resultsValidate Customer Dunning Setup Report doesn't retrieve any data. Could you please let us know, what are the pre-requisites or setup needed for this Report, to produce a…Satish KT 15 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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A dunning letter is not generated because there are no valid transactions to be includedSummary: We're getting an alert saying: "A dunning letter is not generated because there are no valid transactions to be included in the dunning letter." However, I can …
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what is the functionality of Claim and Release on the activity.Summary: Please provide the intended functionality for Activities Actions options including Claim, Release,Suspend. Content (please ensure you mask any confidential info…Krishna S Tatta 11 views 1 comment 0 points Most recent by Gopal Reddy-Oracle Receivables & Collections
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Customer contact email not present in frontend but email triggering to customer in cloudSummary: Customer contact email not present but email triggering to customer in cloud Content (please ensure you mask any confidential information): Version (include the…
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I am not able to configure "staged dunning method"Someone can kindly help me to configure "staged dunning method" for collections? If I use aged method it works, instead with staged not. thank you so muchACNROMA2023 2 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Manage Collections Methods: differences between dunning plan and Strategies?I have the requirement to set the dunning letters in the staged dunning and not aging method, but I don't understand this task of set up thank you
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Is it possible to update Manage Collection Scoring once transactions have been scored?Summary: We have set up Collection Scoring and assigned them to Profile Classes and Delinquent strategy groups. All the related ess processes have been run and we can se…craig mercer 11 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Dunning letter is not sent based on Aging bucket.Summary: Lets say if i have a invoice due in current month and due 30 days old invoice and due 90 days invoice in system. Only final dunning letter was sent. Our client …
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Is there a way to Reset Dunning statement with staged configuration ?Summary: We have a setup with dunning configuration type Staged and for a time we had to deactivate the bursting of the dunning letter. As a result, many dunning letters… -
Issue with Collectorswe added user1 as back up for user2 because user1 is the collector for some customers of **** BU and this is not correct. User3 is the main collector of XX BU and User4 …Bogi Parimal Das 11 views 4 comments 0 points Most recent by Bogi Parimal Das Receivables & Collections
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Dispute without credit memo from CollectionSummary: Dispute without credit memo from Collection is not working Content (please ensure you mask any confidential information): Our client wants to create Dispute, bu…SauravS-Oracle 12 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections -
How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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Is it possible to send invoices/statements and dunning letter to a repository?Our client doesn't want to send anything directly to the customer and would like to review the documents before they are sent out personally. A solution that was propose…RiC0 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Strategy Assignment by SegmentOur requirement is strategy should work both customer account and site level simultaneously, depending on customer profile. We have tried using “Delinquency Strategy Ass…SauravS-Oracle 41 views 3 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Is it possible to set up different 'from' email ids at different BUs for sending dunning letters.Summary: Two different Business units use dunning letters, they want to use a different 'From' email id on the dunning letter for each BU. Is it possible to set up a dif…
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Can you attach Adobe Portfolio files in Oracle Fusion?The client is inquiring if it would be possible to attach Adobe Portfolio files on transactions and the collections activities in Oracle Fusion Receivables and Collectio…RiC0 22 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Dunnings - How to exclude the invoices which have not yet passed the due date from the dunning letteContent Hi, In Oracle Fusion - How to exclude the invoices which have not yet passed the due date from the dunning letters for a customer? Thanks, Kanika Version 21CKanika Mahajan 86 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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Collection Promises API ErrorSummary: Collection Promises API Error Content (please ensure you mask any confidential information): Trying to create promise via API (fscmRestApi/resources/11.13.18.05…Kishore S-Oracle 4 views 2 comments 0 points Most recent by Kishore S-Oracle Receivables & Collections
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Enable notes access at Customer Level in CollectionsSummary: Enable notes access at Customer Level in Collections Content (please ensure you mask any confidential information): We have one requirement to enable create/Man…Rohit Kumar Singh 84 views 2 comments 0 points Most recent by Rohit Kumar Singh Receivables & Collections
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Exclude from dunningSummary: We're turning on dunning for the first time. We wanted to know how to prevent customers from receiving dunning notices for transactions outside the current cycl…
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Unable to search using Transactions Parameter in Collections Work areaSummary: User not able to query transactions with Parameter as 'Transactions' Content (please ensure you mask any confidential information): In Collections Work Area, Us…Rohit Kumar Singh 11 views 3 comments 0 points Most recent by Jegeorgi-Oracle Receivables & Collections