Collection Activities
Discussion List
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Advanced Collections - how come Disputed transactions still get scored following collection refreshSummary: Why are Disputed transactions still scored following collection refresh activities. Surely any disputed transaction should be omitted from scoring and strategy …craig mercer 36 views 3 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Failed Dunning Letter emailsSummary How do we monitor emails to customer?Content We have a dunning letter that in the collections workbench (History > Correspondence) the notification is showing as…
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Bulk Customer reassignment in Oracle Collection ModuleSummary: Hi Team, We have a requirement of re-assignment of multiple customer to specific Collector. We have around 100+ customer accounts which needs to be reassign to …AbhilashMankar 31 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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send dunning letters in excel formatSummary: Content (please ensure you mask any confidential information): we want to send the email send dunning letters output in an excel format to customers. is that su…
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Allow any business unit to process receipts using spreadsheetSummary: We have business requirement to allow any business units to process the receipts Content (please ensure you mask any confidential information): Is there any spr…Soundariya Kumar 11 43 views 4 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Is it possible to leverage bursting to select local language (subject and message) on dunning email?Summary: My customer would like to be able to send dunning email based on preferred customer language (local language vs english). Is it possible to leverage bursting to…
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Is it possible to create sandbox to display warning message when enter duplicate receipt number.Summary: Is it possible to create sandbox to display warning message when enter duplicate receipt number in account receivable. Content (please ensure you mask any confi…
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Is the IEX_DELINQUENCIES table deprecated?Summary: Hi, I have noticed that the IEX_DELINQUENCIES table is always empty when running the "SELECT * FROM IEX_DELINQUENCIES" query from a BI publisher report, somethi… -
APIs to create/update Case Folder and Add Case Notes In Oracle CloudSummary Need APIs to create/update Case Folder and Add Case NotesContent Hi Team, I am looking for APIs (REST or SOAP) to perform the below operations in Oracle Cloud Ap…
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Collections Activities BPM workflow need to be suppressedSummary: Collections Activities BPM workflow need to be suppressed Content (please ensure you mask any confidential information): Hi Team, We see that when an Activity i…Lavanyaa Damodaran 22 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How do I troubleshoot a custom Dunning Letter?Summary: I've created custom dunning template in Shared Folders/Custom/Financials/Collections/Correspondence and supported the template with a custom data model saved to…
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Migrated Customers as a part of Data migration doesnt have the Business Level set as Account/SiteSummary: Migrated Customers as a part of Data migration doesn't have the Business Level set as Account/Site Content (please ensure you mask any confidential information)…Lavanyaa Damodaran 13 views 3 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Dunning PDF emailed to external address from P2T CloneSummary: Dunning PDF emailed to external address from P2T Clone Content (required): As part of Post Clone steps on a new P2T clone, the following areas are updated, we t…
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Oracle Cloud Advance Collections Include current invoices in DunningSummary: we have enabled check box in dunning configuration to include Current invoices in Dunning. we use 3 Staged Dunning. Content (required): We use 3 Staged Dunning … -
Is Customer Descriptive Flexfields are visible in API?Summary: We are trying to build an integration related to automatic collecor tagging. In line with this, we would like to ask if Customer Descriptive Flexfields are visi…Carissa Pisco 12 views 3 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Bankruptcy - approval flowSummary: Bankrupcty is not triggering any event and approvals Content (required): Hi all, I am reaching out to understand if anyone has been able to succesfully implemen…Sara Munaretto 52 views 4 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Holding the customer by using "Update Work Status" on Collections Dashboard actually do?Summary: Holding the customer by using "Update Work Status" On Collections Dashboard actually do? Content (required): Just want to know what various options on "Update W…
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Is there a character limit to notes or to the number of notes created in Advanced CollectionsSummary: Is there a character limit to notes or to the number of notes created in Advanced Collections at strategy, customer or transaction level Content (required): Jus…
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How to derive different subject and messages for dunning letters for different division?Summary: Hi Team, How to customize IEX_DEFAULT_EMAIL_SUBJECT and IEX_DEFAULT_EMAIL_MESG message names based on division. Content (required): Hi Team, We have 4 different…Lavanyaa Damodaran 62 views 4 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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How to send Dunning letter is different language for certain Business UnitSummary: Hi Team, We have a requirement, wherein for NL Business Unit, customers should receive the dunning letter in Dutch language where as the customers belonging to …Lavanyaa Damodaran 23 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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Bankruptcy request pending approval without receiving approval notificationSummary: Hi Experts, My Bankruptcy requests initiated in Collections for a customer has been pending with no notification received to approve the bankruptcy request. I h…
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Is there any impact upon changing the Email Subject over Manage Messages > IEX_DEFAULT_EMAIL_MESG?Summary: Is there any impact upon changing the Email Subject over Manage Messages > IEX_DEFAULT_EMAIL_MESG? Content (required): Customer is interested to know if changin…Nicoleta Mares-Oracle 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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FscmTopModelAM.FinExtractAM.IexBiccExtractAM.CollectorExtractPVO not documented in BICC extrct 20D tSummary Looking for correct docuentation of the PVO FscmTopModelAM.FinExtractAM.IexBiccExtractAM.CollectorExtractPVO, currently the standard documents are not in sync. P…Anirban Sarkar-Oracle 328 views 1 comment 2 points Most recent by Daniel S.-Oracle Receivables & Collections -
How to setup to Generate One AR Invoice for each shipment having same Sales orderSummary: As of now system is generating one invoice with multiple lines for all shipment but the requirement is one separate AR invoice should be generated for each ship…
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Multiple assignment of Collectors to the same customer accountSummary: Content (required): Hi, Is it possible to assign multiple collectors to the same customer account? we have a requitement where one customer account can be assig…
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manage strategy tasks - Create Tasks - How long options.Summary: Could anyone explain the difference between How Long Will the Strategy Wait Until It Executes This Task and How Long Will the Strategy Wait After It Executes Th…
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New record added via Manage Collectors does not appear on Manage Resources screenSummary: New record added via Manage Collectors does not appear on Manage Resources screen Content (required): Hi, A new record has been added into the "Manage Collector…
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Can we change the attachment file name of Dunning letter . Default attachment showing as Output.pdfSummary: Can we change the attachment file name of Dunning letter . Default attachment showing as Output.pdf. Instead of Output.pdf we want to send filename as Reminder.…BibhuMishra 24 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Collections - Disputed itemsSummary: Dunning letter is not getting generated Content (required): Hi - If I select not to include disputed invoices when defining the dunning method. Does that mean t…
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Automatic Strategy Tasks with "In Error" status - will they remain "In Error"?Summary: Automatic Strategy Tasks with "In Error" status - will they remain "In Error"? Content (required): In the last 10 days on PROD, the "Send Dunning Letters" job h…u20240321 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections