Collection Activities
Discussion List
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Customer received Dunning letter despite his email contact removed from customer site level?Summary: one of the customer's contact email id was removed from the customer site level,but when the Send dunning letter process was run, it sent out an email to the sa… -
On Collections dashboard and transactions page, all amount columns are coming with "USD" text.Summary: When we are exporting the data to do calculations in excel since "USD" is present, we are unable to do numeric calculations.. Is there a way to remove USD text?…
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How to create abatement by installment?Hello, Is there a way to create abatement by installment? For example, there is a transaction with collection document, and is possible to create an abatement occurrence…Ebaungart 21 views 3 comments 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Manually Change Collectors without using FBDI or UIHello, I have been tasked with finding a way to update the collectors without using the FBDI or Collectors screen. If there is another way please let me know. They'd pre…bmarsh 2 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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SOAP / REST to Get Transaction number applied on ReceiptSummary: Need SOAP/ REST API to get the invoice details applied on a Receipts. Version (include the version you are using, if applicable): Oracle Fusion Cloud Applicatio…
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SQL Select Query to Oracle SaaS TablesSummary Aside from OTBI, BIP or BI Analysis - is there another way to query-select SaaS Tables? Like an Oracle-provided Tool or 3rd Party ApplicationContent Hello, Aside… -
How to generate Dunning Letter to display only the Site-related delinquent transactions?Summary: How to generate Dunning Letter to display only the Site-related delinquent transactions for a Dunning Contact Person, instead of all delinquent transactions und…Gladys Antolijao-Oracle 61 views 2 comments 0 points Most recent by Gladys Antolijao-Oracle Receivables & Collections
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In Oracle fusion How Can We Add a Description or Purpose to a Credit CardOn customer site level where we save credit card details under payment instruments, we have two Columns “Purpose” and “Description” appeared as Null ( having no informat…Jitender 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Sending Dunning Letter email subject and body in Dutch and Portuguese languageWe have business units in different regions, and we have been sending dunning letters to customers in their local languages. The email body and subject are also sent in … -
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mwischerath 1 view 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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How to import notes from collections through REST APIHi Team, We have a requirement for importing the notes explicitly in collections through the REST API or any other options. Please confirm if there is there any such pos…NeeharikaVinjamuri 21 views 1 comment 0 points Most recent by Gopal Reddy-Oracle Receivables & Collections
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Collection Dashboard shows any customerFor updating collection dashoboard I ran: in particular the last one, first in "delete" mode than in "update" mode. But I actually can't see any customer and the job "se…ACNROMA2023 21 views 4 comments 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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DSO Collections dashboardSummary: Unable to see Collections DSO dashboard which is mentioned and showcased in all Oracle training videos. Attaching Screenshots from Oracle training videos showca…
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Validate Customer Dunning Setup Report doesn't produce resultsValidate Customer Dunning Setup Report doesn't retrieve any data. Could you please let us know, what are the pre-requisites or setup needed for this Report, to produce a…Satish KT 11 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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A dunning letter is not generated because there are no valid transactions to be includedSummary: We're getting an alert saying: "A dunning letter is not generated because there are no valid transactions to be included in the dunning letter." However, I can …
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what is the functionality of Claim and Release on the activity.Summary: Please provide the intended functionality for Activities Actions options including Claim, Release,Suspend. Content (please ensure you mask any confidential info…Krishna S Tatta 13 views 1 comment 0 points Most recent by Gopal Reddy-Oracle Receivables & Collections
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Customer contact email not present in frontend but email triggering to customer in cloudSummary: Customer contact email not present but email triggering to customer in cloud Content (please ensure you mask any confidential information): Version (include the…
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I am not able to configure "staged dunning method"Someone can kindly help me to configure "staged dunning method" for collections? If I use aged method it works, instead with staged not. thank you so muchACNROMA2023 1 view 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Manage Collections Methods: differences between dunning plan and Strategies?I have the requirement to set the dunning letters in the staged dunning and not aging method, but I don't understand this task of set up thank you
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Is it possible to update Manage Collection Scoring once transactions have been scored?Summary: We have set up Collection Scoring and assigned them to Profile Classes and Delinquent strategy groups. All the related ess processes have been run and we can se…craig mercer 12 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Is there a way to Reset Dunning statement with staged configuration ?Summary: We have a setup with dunning configuration type Staged and for a time we had to deactivate the bursting of the dunning letter. As a result, many dunning letters… -
Issue with Collectorswe added user1 as back up for user2 because user1 is the collector for some customers of **** BU and this is not correct. User3 is the main collector of XX BU and User4 …Bogi Parimal Das 11 views 4 comments 0 points Most recent by Bogi Parimal Das Receivables & Collections
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Dispute without credit memo from CollectionSummary: Dispute without credit memo from Collection is not working Content (please ensure you mask any confidential information): Our client wants to create Dispute, bu…SauravS-Oracle 11 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections -
How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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Is it possible to send invoices/statements and dunning letter to a repository?Our client doesn't want to send anything directly to the customer and would like to review the documents before they are sent out personally. A solution that was propose…RiC0 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Strategy Assignment by SegmentOur requirement is strategy should work both customer account and site level simultaneously, depending on customer profile. We have tried using “Delinquency Strategy Ass…SauravS-Oracle 41 views 3 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Is it possible to set up different 'from' email ids at different BUs for sending dunning letters.Summary: Two different Business units use dunning letters, they want to use a different 'From' email id on the dunning letter for each BU. Is it possible to set up a dif…
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Can you attach Adobe Portfolio files in Oracle Fusion?The client is inquiring if it would be possible to attach Adobe Portfolio files on transactions and the collections activities in Oracle Fusion Receivables and Collectio…RiC0 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections