Collection Activities
Discussion List
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Is There Any Option in Collection to Edit or delete Activities by Back up CollectorSummary: We have a Collector created few Activities and now the backup Collector want to Edit or Delete the Activity, So is it possible to Edit or Delete the Activity by…Rajesh_116439 15 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Can we create strategies in Oracle fusion advance collections based on the customer site level DFFs?We have a requirement to assign strategies to the customers based on the values coming from our upstream applications that are captured as DFFs in Oracle at the customer…
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IEX_DELINQUENCIES_ALL Missing Timestamp valueSummary: In Oracle Fusion SaaS, the Delinquency Row creation/update by USER, displays the timestamp on CREATION_DATE/LAST_UPDATE_DATE fields in IEX_DELINQUENCIES_ALL tab…
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How to make Page Customization on Transactions page in Collections Work Area?Summary: Hi Team, Our client is looking to make some page customization on the Collections Work Area - Transactions page (refer attached screenshot). The customizations … -
How to send dunning letters having customized intervals?Summary: How to send dunning letters having customized intervals? Severity 4 SR 3-33642437191 : CCC: How to send dunning letters having customized intervals? Content (re…PradeepkumarsharmaGX 85 views 3 comments 0 points Most recent by charanjeet Receivables & Collections
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default assignment in strategySummary: i have around 5 BU and 15 different collector and 10 different profile class assign to customer site level Assume for customer we have two Account and 2 differe…
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Set up Dunning Letters to be printed and not Emailed to all customersSummary: We have a requirement to only print dunning letters to be able to be send to customers. We do not want any dunning letters to be emailed. Is this possible throu…
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How can I create a customers HierarchyDear All My client need to create a customer Hierarchy i tried to do some researches but there's 1 way from the account Hierarchy to create them Is there any other funct… -
What does Reminder column in dunning letter output ?This is Medium Dunning Letter Output. What does Reminder column means, why it is showing '4'?Hemanth Buccapatnam Tirumala 4 views 3 comments 0 points Most recent by Richa Priya-Oracle Receivables & Collections
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For staged dunning letter process got error out.For staged dunning letter process got error out. After rectifying the issue we again refreshed the collection work area with below process, 1.Refresh Receivables Transac…Hemanth Buccapatnam Tirumala 11 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Ability to display NFS checks (Non-Sufficient Funds) at the top of collector's queueSummary: Does advanced collections in Oracle fusion have the Ability to display NFS checks (Non-Sufficient Funds) at the top of collector's queue Content (please ensure …
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How do we edit Strategy Tasks in Advanced CollectionsSummary: A Strategy Method is assigned to the Customer ABC, with Strategy Tasks 1 to 5. How do we change the Task 2 once the strategies are assigned to the Customer. I s…
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While adding credit card for certain customers we get this errorSummary: Hi Team, While we add credit card for certain customers, we get the below error message. Could you please let us know what does this pertains to and how to solv…Lavanyaa Damodaran 16 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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You can't create a delinquency for this transaction because it already exists. (IEX-615301)Summary: We are getting below error while we tried to update the UnpaidReason via "collectionsDelinquencies" RestAPI. There exists the delinquency ID in SaaS for the pay…
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Unable To See some of the Customer Contacts In Collections DashboardOn the Collections Dashboard Page, some of the customer contacts are not visible, while some are. What could be the reason? And kindly let us know the pre-requisites for…Satish KT 17 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Ability to view Invoice Image from collections moduleAbility to view Invoice Image from advanced collections module so that it's easier for collector while on call with the customer.Hendra Susanto 8 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections -
How to send the dunning letter which is in Skip statusSummary: Hi Team, We noticed for a customer, at profile history 'Send Dunning Letter' was disabled as a result for a strategy we had to send the dunning letter however, …Lavanyaa Damodaran 4 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Is Oracle allowing to send Dunning letters to Internal customers as well?Summary: Is Oracle allowing to send Dunning letters to Internal customers as well? Content (please ensure you mask any confidential information): Client wants to send Du…
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How to Perform Collections Actions in BulkHow to Perform Collections Actions in Bulk: Complete tasks and add dunning letters to customer strategies
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Why can't Unpaid Reason be added to receipt in Collections?Summary: Cannot setup an Unpaid Reason code for receipts in Collections. Content (please ensure you mask any confidential information): Hi, In Collections, we have both …Elena Tudor 23 views 3 comments 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections -
How to disable 'Skip' and 'Cancel' button for strategy tasks for a collection strategy?Question 1 → When a collector is supposed to work on any open manual task, there is an option available to cancel the task completely and move to the next task in sequen…
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Final Dunning letter is getting errored outWhen ever system pick Final Dunning Letter it is getting errored out with below error message. And the error is only for final dunning letter and not for Soft, Hard, med…Hemanth Buccapatnam Tirumala 34 views 7 comments 0 points Most recent by Richa Priya-Oracle Receivables & Collections
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Email subject is not getting changed for Dunning letterSummary: I have added email subject line in " IEX_DEFAULT_EMAIL_SUBJECT" But still im getting subject line as "Reminder Notification" Is there any additional step i need…Hemanth Buccapatnam Tirumala 16 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Can Oracle Advanced Collection support more than 4 templates for dunning?Summary: Oracle provides 4 standard BIP templates for Dunning in collection i.e. soft, Moderate, Hard and Final. We can customize these as per clients requirement. But f…
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Collections Aging by Collector 7 Bucket ReportSummary: I am having to customize the "Collections Aging by Collector 7 Bucket Report" to add a DFF (Attribute) from the Invoices table (ra_csutomer_trx_all). The DFF va…Arun MK 43 views 2 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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predefined aging buckets are missing in Receivables aging by general ledger account reportSummary: While trying to Run Receivables aging by general ledger account report only 4 buckets are showing even the seeded or predefined aging buckets are also missing i…
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Send Dunning Letters - incorrect email addressSummary: What happens to dunning letters that are automatically fired for customers who have a bad or incorrect email address entered within Contacts? Content (please en…
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Using advanced collections to automatically assign collectors based on strategy group assignedSummary: Using advanced collections functionality, is there a capability to the automatically assign collectors based on the collection scoring and strategy assigned, or… -
How to select customer name and number from reference available at Miscellaneous level.Summary: User wish to tag misc receipts at customer level, since option available at Misc receipts level under refeence, so kindly let us know how to enable the same for…
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Collections at site level, strategy tasks are not progressingSummary: Collections at site level, strategy tasks are not progressing. Is anyone else experiencing this issue that is live with collections at site level. We have just …Angela Williams-80951 15 views 1 comment 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections