Reporting and Analytics
Discussion List
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Sample Daily Digest for Agents - Unassigned and My Open TicketsSummary Daily digest report ready for subscribable agent to inform agent of open tickets currently assigned to them or unassigned but in their queueContent Our agents wo…Josh Vincent 20 views 2 comments 1 point Most recent by Josh Vincent Reporting & Analytics for Fusion Service -
Metric Descriptions - Service Subject AreasSummary Descriptions of all the out of box metrics found in the 'Service - CRM Service Requests Real Time' and 'Service - CRM Service Request Lifecycle' subject areasCon…Anand DN-Oracle 36 views 1 comment 2 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Fusion Service -
Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …User_GXFFS 15 views 1 comment 0 points Most recent by Justin Anderson-Oracle Reporting & Analytics for Fusion Service
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Workshop - A Modern Solution for your Oracle Cloud!Summary Derive greater value out of Oracle Cloud with our Next-Gen Managed ServicesContent If your company is like many others, you’ve invested in Oracle applications to…User_W4MMU 7 views 0 comments 1 point Started by User_W4MMU Reporting & Analytics for Fusion Service
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Message content not displaying in exportContent Hi, I have created a report with the subject area "Service - CRM Service Request Messages Real Time" and bringing back the message content "Service - CRM Service…Mitch_123456 6 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Fusion Service
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Unable to create a new analysis in OTBIContent Hello everyone! I am writing because I am observing an unexpected behavior in OTBI. I have two users with the same roles: the first one, by accessing otbi, is ab…Virginia M. Calvi 13 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Fusion Service -
Action Plan reportingSummary Need to create a report showing actions due in a given period.Content Hi, I was wondering if anyone could help me out with a report I have to create around actio…Mitch_123456 11 views 4 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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How to invoke OTBI report from Service Request pageSummary How to invoke OTBI report from Service Request pageContent We have requirement to launch the OTBI report from Service Request Summary page. Did anyone work on su…Jitendra Singh-Oracle 22 views 4 comments 0 points Most recent by Jitendra Singh-Oracle Reporting & Analytics for Fusion Service -
OTBI performance recommendations paper (2679006.1) is available on MOS PortalSummary OTBI performance recommendations V2 doc is intended for OTBI system integrators, BI report developers and admins. It covers advanced performance tuning technique…Pavel Buynitsky-Oracle 25 views 0 comments 5 points Started by Pavel Buynitsky-Oracle Reporting & Analytics for Fusion Service
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HR Help desk - adding Level 3 of Org hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…Mitch_123456 25 views 3 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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List of pre-built metrics - B2B Service and Help Desk OTBISummary Provides the list of out of box metrics/facts in the B2B Service and Help Desk Subject AreasAnand DN-Oracle 65 views 0 comments 5 points Started by Anand DN-Oracle Reporting & Analytics for Fusion Service
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Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Summary Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Content Hi All, We need to send/push a Fusion BIP Report using standard scheduler option…Kasinathan Palanikumar - Oracle-Oracle 31 views 1 comment 3 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Fusion Service -
Let’s continue the conversation on B2B Service and Help Desk Analytics!Content Welcome to the forum dedicated to Reporting and Analytics for Fusion Service As more and more of you, our customers and partners, implement Fusion B2B Service, t…Anand DN-Oracle 119 views 0 comments 6 points Started by Anand DN-Oracle Reporting & Analytics for Fusion Service