Oracle Best Practice
Discussion List
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GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm… -
Best Practices when a Sales Rep leaves - what do you do with their accounts, contacts, etcSummary: When a Sales Rep Leaves, and you do the other process to disable them, what is the best practice for re-assigning thier accounts, contacts, etc. to another user… -
How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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Is Oracle EBS Trade Management available in Oracle Cloud?Summary: Client is looking for a similar product of Oracle EBS Trade Management in Oracle Cloud which can handle promotions, rebates etc. In EBS, it is part of Oracle CR…
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How can the errors be logged and tracked when a Service Request is not created through EmailSummary: Content (required): How can the errors be logged and tracked when a Service Request is not created through Emails Version (include the version you are using, if…
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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When SR is created through interface can the Attachments sent through interface be added on the SR?Summary: When a SR is created through interface can the Attachments sent through interface be added on the SR and the Email also gets attached to the SR Content (require…
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Can the Query created by one user in advance search be exported and shared with other users?Summary: Can the Query created by one user in advance search be exported and shared with other users Content (required): Version (include the version you are using, if a…
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Is There A Way To Connect To The Database From External Tools or Request to access a cloud database**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is There A Way To Connect To The cloud Database From External Tool… -
Contacts ManagementSummary: How do we group or organize or classify Account -> Contacts in an Organization with multiple line of business. Content (required): We have one line of business … -
We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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Adaptive Search Full-Publish Time Metrics for Large Data VolumeSummary: Hi, The adaptive search full-publish takes long time to complete. I wonder if that's expected and if we can optimize the running performance. Here is the detail… -
Best practices for automated testing on the Fusion platformSummary: Are there any recommended practices for automated testing on Fusion apps (CRM, HCM, etc)? Content (required): Hi. I was wondering what is the common practice fo…
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How to tell if Upcoming Quarterly Update for Oracle Cloud will have an impact on Sales cloud/B2B?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: How to tell if Upcoming Quarterly Update for Oracle Cloud will hav…
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BPM Approval workflowSummary: BPM Dynamic Approval group and Email template in CX Sales Content (required): Need clarification on following things on regarding BPM Approval flow Is dynamic a…
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Comlete record insertion while failing ESS jobContent (required): We 're running Groovy function with Schedule Custom Groovy Object Functions ESS job. Function body: def exceptionErrorMessage = '' try{ //do processi… -
CSM affecting the Webservice Configuration in Target InstanceSummary: CSM affecting the Webservice Configuration in Target Instance: Any subsequent CSM from Source to Target instance is affecting an existing Live Integration which… -
Bulk Update of a Custom Field in SR objectSummary: We have created a custom field in SR object. Now we want to update this field with some value for close to 50 K records. How to do this bulk update. Version (in… -
What is the PVO for Manage Customer that I can use from Sales Cloud?Summary I need to get a value of attribute from Customer Account. The default sales person.Content Sales Person details are stored in DFF fields in Customer Account. I n…
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AFter Quarterly update ie to 21C what is needed to get Workspace working fasterSummary: We noticed after the first update to our Test pod that the Workspace feature wasn't available Content (required): What are the Processes that should be run for …
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Business Process training and certification for Oracle Cloud Applications is now availablePrepare for successful Oracle Cloud Application implementations with a common foundation of business process knowledge across all teams. Learn more about how new Busines… -
Best Practices to work with CategoriesSummary: how to work with categories in groovy scripts Content (required): Hi, Now We have a lot of requirements that want to set information based on SR category (like …
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Best Practices to work with CategoriesQuestion : Best Practices to work with Categories ------------------------------ Body------------------------------------ **This post was created as part of a How to Ser…Mo Xie-Support-Oracle 71 views 1 comment 0 points Most recent by Mo Xie-Support-Oracle Fusion Service
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There's possibility to perform massive test load to check CX Sales performances?Summary: Massive load for performance test Content (required): I would know if there's a framework or tool able to test on massive way CX Sales UI's in order to check on… -
There's a downtime during CX Sales deployment?Summary: CX Sales Deployment Content (required): Hi all, this is just to know if CX Sales application can be access during a CX Sales deployment, specifically during CSM…
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Privilage to make users not to update Account address using Rest APISummary: Privilage to make users not to update Account address using Rest API We have created a custom roles by copying OOTB Sales Representative role and removed update…Lavu Kalyan Chakravarthi 21 views 1 comment 0 points Most recent by Manoj Kumar-Support-Oracle Sales
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Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
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Fetch Display Name/Meaning of FCL when querying a resource like Get all Opportunities using REST APISummary: How to Get the Display Name/Meaning of a Fixed Choice List along with the response when querying a resource say Get all Opportunities in a single API call Conte…
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Fetch Display Name/Meaning of FCL when querying a resource like Get all Opportunities using REST APISummary: How to Get the Display Name/Meaning of a Fixed Choice List along with the response when querying a resource say Get all Opportunities in a single API call Conte…