Oracle Best Practice
Discussion List
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How to leverage UEF client-side library to implicitly create interactionsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to leverage UEF client-side library to implicitly create interaction… -
How to create custom insight cards with UI Events FrameworkIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create custom insight cards with UI Events Framework. Problem Sta…
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How to create new pages leveraging the Service Request Edit Field FragmentsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create new pages using the Service Request Edit Field Fragments. …
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Steps & configurations for a new additional test environmentHi, What are the typical steps & configurations that need to be performed in the case of a newly provisioned additional test environment? From the data perspective, is i…Vitejanu Vasile-Madalin 81 views 2 comments 0 points Most recent by Siraj Syed -Support-Oracle Sales -
P2T for multiple cloud ApplicationsSummary: Hi We are using the following applications Sales and service cloud, CPQ, Oracle Field Service We are integrations between Sales cloud and CPQ , Service cloud (B…User_2025-10-31-00-42-48-264 61 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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How to Extend Fusion Application for Field Choice List DependenciesA special shout-out to our development team, who have recorded a video to answer a common question on how to create a dependable field choice list. Thanks, Edson
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CDM - Custom Object Trigger to send to Other SystemSummary: Need to use a "new or change" trigger to create a send of data from Oracle CDM to one of our other sales systems. Content (please ensure you mask any confidenti…
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Let's meet for a 1:1 discussion on Fusion Service Extensibility Connection.Hi, If we haven't met before, I am Edson Junior, Principal Product Manager for Fusion Service Extensibility. I have been getting valuable feedback from some of the video…
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Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…Edson Junior, Oracle 403 views 9 comments 5 points Most recent by Edson Junior, Oracle Fusion Service
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How To Get Lookup Meaning Using Lookup Code in Groovy ScriptContent Hi, I want to get the Meaning using Lookup Code as a filter in Groovy. How can I do it? Thanks, Ed Version 21AUser_2025-07-18-06-07-44-367 713 views 3 comments 0 points Most recent by Jaison Joseph-Oracle Sales
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What would be the potential impact/issues when increasing Periodic Refresh frequencyHi - Good day! https://docs.oracle.com/en/cloud/saas/sales/fasqa/how-do-i-monitor-adaptive-search-background-processes.html#s20069364 Based from the documentation above,…
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How to Default Channel Value in Response Compose ?Summary: At Edit Service Request Page, business wants to default Channel Name 'Email' Value so no need to select Channel Email value while sending response. As in this s…
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Is there a way to set up a notification if an ess job running on a schedule fails to trigger or run?Is there a way to set up a notification if an ess job running on a schedule fails to trigger or run?
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FCCS custom business rule is not working with No error but debug errors out with null exceptionSummary: We are calculating allocation in FCCS using custom business rule. Until yesterday it was running fine but suddenly it is getting executed in very short time wit…Rohit_Malani 41 views 1 comment 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close
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Print Receivables TransactionsSummary: Print Receivables Transactions not printing transactions in parameter transaction from and to Content (please ensure you mask any confidential information): Hi,…azodpe 41 views 3 comments 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Asset visibility in Sales of CPQ productsSummary: In our architecture we will integrate Fusion Sales and CPQ application. Customers in Sales are in hierarchy and so we have for example that customer A (holding)…
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In oracle sales>opportunity creation page.Summary: In oracle sales>opportunity creation page in the field of project leader the name appears in first,middle and last name order, customer wants the name format to…
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How to delete a single contact among Multiple contacts from Account using an APISummary: Hi All, I am trying to delete a contact which is Under an Account Site. I need to delete only a single site even if there are multiple sites under the same acco…
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What are the privileges, child roles required for Sales Read Only access?Summary: Hi All, We have seeded Sales Read Only role, but that is not providing access to Sales objects such as Accounts, Contacts, Lead and Opportunity. Content (please… -
Error: Publishing of another product group is in progress. Try again later. (QSC-375009)Summary: Currently, we are experiencing the following issue as a result of concurrent runs for Lock and Publish. Normally, the system takes 24 hours to release on its ow… -
Is there a way to get latest order details for a customer account from OM to CX?Summary: Sales Order details for a customer account in CX Content (please ensure you mask any confidential information): Hello, Is it possible to retrieve the most recen…Shiva Kumar Bandaru 31 views 4 comments 0 points Most recent by Shiva Kumar Bandaru Order Management
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How to Remove Geography alternate name [hz_geography_identifiers] via oracle sales cloud ImportSummary: How to Remove Geography alternate name [hz_geography_identifiers] via oracle sales cloud Import Content (please ensure you mask any confidential information): V…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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How to send additional item attributes from PIM to CX Sales?Summary: We have product setup in PIM that have additional attributes (DFF's). Can we send these additional item attributes from PIM to CX Sales as part of the standard …
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23D Fusion Service Extensibility Features Highlight🚀 The Oracle Fusion Service 23D release is now available and includes several improvements that enhance the extensibility of our product. In this post, I would like to …
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How to automatically create a service request when chat endsIn this how-to article, we demonstrate how to automatically create a service request and link it to the interaction when a chat ends. This can be achieved by combining a…
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How to Customize Deep Links in Fusion Service Center, Case Management and Work OrderThe triggerConfigureCustomNavigation event has been removed, paving the way for a unified navigation framework using the Service Console Navigation Framework. You can fi…
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CX – How Generative AI Will Change Customer Experiences ForeverWhen: Dec 6, 2023, 9:00 AM – Dec 6, 2023, 9:45 AM (PT) Location: Register for Event Description: Get Ready for the Next-Gen Customer Experience With Rob Tarkoff, Executi… -
How to access Party Source System Reference for Contact object using Groovy ScriptSummary: I need to retrieve the "Party Source System Reference" field from the "Contacts" standard object using a groovy script. This field is not visible in BI and also…