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Functioning of the Interviews DefinitiosHello community, nice to greet you I need help in understanding how interviews definitions work, I have been looking for documentation about it, but I can't find it, as … -
Integration of DA (Digital Assistant) and KB (Knowledge Base) without creating IntentsWe have a requirement to integrate the knowledge base with DA, and this has been achieved by creating skills with a number of intents equal to the answers number of reco… -
End of Chat Survey Page to Appear within Chat Landing PageFor a chat opened from the Oracle B2C Service customer portal chat_landing page, the end of chat survey (configured via rules) can be opened only in a new browser page a…Jacob George-Oracle 46 views 2 comments 0 points Most recent by Jacob George-Oracle Communication Channels
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The filters in the RunAnalyticsReport are not functioning as expected when used with SOAP.Hello All, We're using multiple filters in the RunAnalyticsReport API, including Creation Date, Update Date (DateTime), Product, Category, and Status. While we're able t…Deepthi Golla 24 views 4 comments 0 points Most recent by Deepthi Golla Reporting & Analytics for B2C Service -
How to configure the different artificial intelligences in right nowRightNow and the use of AI for incident management, beyond the functionality I am interested in knowing requirements for example to configure them, steps if an extension…