Classic HR Help Desk
Discussion List
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Is there’s any mass upload feature for Knowledge Article in HR HelpdeskSummary: bulk upload knowledge article in HR helpdesk Content (required): bulk upload knowledge article in HR helpdesk Version (include the version you are using, if app… -
Redwood HR Help Desk vs Classic HR Help DeskSummary: If you're interested in understanding the key differences between Redwood and Classic HR Help Desk, I invite you to read my latest blog post. Explore the advant… -
HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que…
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Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena… -
HCM 23D Release Readiness Published 9/1/2023Summary: Hello Everyone! I wanted to let you all know that the 23D New Feature Summary and What’s New are now published to the Readiness site. You can access them from: … -
Is it possible to migrate all raised old service requests from classic HRHD to next gen help desk?Summary: We have already enabled next gen HRHD and still the old SRs which was raised is not visible. Content (required): Are we missing on some setup part which can hel… -
Is there anyway to have email signatures on an SR like we have them on outlook at all?Summary: Is there anyway to have email signatures on an SR like we have them on outlook at all? Content (required): Version (include the version you are using, if applic…
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Can we increase the "Service Request Details" characters in Classic Hr Helpdesk?Summary: We want to check if there is any way we can increase the "Service Request Details" characters , If yes then how and whats the max limit.
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Removing Attachment type and categorySummary: How can we edit this Attachment layout . We want to remove this type and category under attachment in Classic Hr Helpdesk.
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I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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Configurar milestones en horasHi team, We need to configure the milestones for HR Help Desk according to severity. Low • First Metric response: 8hrs • Resolution Metric: 24hrs Medium • First Metric r…
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Could someone help me identify the error in the trigger script?Summary: We have a requirement to automatically change the status to "Resolved" for service requests with the subject "FYI: Termination" when they are assigned to a spec…
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Making "Queue" field read only in classic HR HelpdeskSummary: We have a requirement to make Queue field read only in Classic HR Helpdesk . Can we do it by removing any specific privilege from Agent role(Human resource help…
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Restricting Users to select parent category in HR HelpdeskSummary: We want check the feasibility to restrict users to select Parent category so that they will be forced to select the child category (Specific) and this will help…
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Security Views for Disciplinary and Grievances reportSummary: Security Views for Disciplinary and Grievances report Content (required): Hi All, Is there any secured views available for disciplinary and grievances report? I…
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How often and by what criteria is the "most accessed articles" section updated?Summary: hello, In the hr help desk module In the "My Help" application. how often and by what criteria is the "most accessed articles" section updated? Thanks Gianfranc…
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Can we replace Oracle's 1000 character 'Solution Description' field with a custom field.Summary: Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only …
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Is it possible to include third party employees as agents/resources in HR Helpdesk?Currently in HR Helpdesk we can include only employee or contingent workers as resources/agents. Is it possible to include third party employees as agents/resources in H…
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Can we remove the Create Article button without removing other user permissions?Summary: Can we remove the Create Article button without removing other user permissions? Content (required): Hello, our client wants to allow some users to manage the a…
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Some users are not able to see custom content type article in Knowledge AuthoringSummary: Some users are not able to see custom content type article in Knowledge Authoring Classic Content (required): Hello, our knowledge author users are not able to …
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How to create categories which will be accessible only to the HR.Summary: Create categories which will be accessible only to the HR and restricted to the employees. Content (required): There is a client requirement to create several c…
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ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the ButtonSummary: ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the Button Content (required): Hello, Is there a way to customize the Company…
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Code to trigger notification when internal note is added to SRSummary: Code to trigger notification when internal note is added to SR Content (required): We have a requirement to trigger email notifications to assigned person whene…
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Can a form be built on HR Help DeskSummary: We have a client requirement on building a free form in HR Help Desk (rather than people attaching a form). Is this possible through app or page composers? Cont… -
What is the role that enables the functionality of assigning SRs to both oneself and others?Summary: hy, What is the role that enables the functionality to assign SRs to both self and others whenever I remove the ORA_SVC_HR_SR_ADMINISTRATION role I can no longe…
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What is the best way to update HR helpdesk queue rules?Summary: We have some rules set up for auto population of queue based on category selection . There is a update request where existing queue is needed to be removed and …
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Requirement to send an email to the assigned person when any internal note has been added to SR.Summary: Requirement to send an email to the assigned person when any internal note has been added to SR using Object Workflow. Content (required): Requirement to send a…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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How can we trigger an email notification to queue members whenever new SR is assigned to that queue.Summary: How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk. Content (required):…
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Is there documentation which shows the difference between Next Gen HR Helpdesk and classic helpdesk?I am looking for some documentation to define clearly the differences between classic helpdesk and next gen hr helpdesk. Is there anything available?