Classic HR Help Desk
Discussion List
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Oracle Services Cloud(Right Now) to Oracle Fusion Help Desk. Old url need to be disabledSummary: We have moved or upgraded from Oracle Services Cloud(Right Now) to Oracle Fusion Help Desk. The url of Oracle Services Cloud(Right Now) for our company (https:/… -
Need to add additional fields while raising SRHi, I am trying to add DFFs on "New help desk Request" screen. We have redwood enabled for Help desk and need to know the steps to capture additional info while raising … -
Classic HR Help Desk - Modify "More Info" data fields displayed?Summary: Classic HR Help Desk - Modify "More Info" data fields displayed? Content (please ensure you mask any confidential information): Is there a way to modify the "mo…Scott Foos - Sr Manager HR Technology at ADT LLC 22 views 2 comments 0 points Most recent by Scott Foos - Sr Manager HR Technology at ADT LLC Help Desk -
Is it possible to get an extract of all the Smart text templates available in Classic Helpdesk?Could someone please help me understand if it's possible to get an extract of all the Smart text templates available in Classic Helpdesk?
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How do Tokens work in Analytics?Summary: What is the logic behind tokens? Is it possible to set them in Italian instead of English? How can this be achieved? Indeed, now we have our system set in Itali…Silvia Stangarone 22 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk -
HR HELPDESK - SCRIPT FOR TRIGGERING NOTIFICATIONSSummary: Hi Experts, Have a requirement for triggering notifications: 1. Acknowledgement to primary contact when a SR is raised 2. Notification to both the primary conta…
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How to retrieve the deleted standard coverage help deskWe have mistakenly deleted the standard coverage in use. Is there a way we can retrieve it back? or is there any export and import option that can be used to get it from…
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Where wa can identify the below flag in backend tables?Please help me to find the tables for above snapshot.
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot
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Can we disable the delete attachment option in Classic Hr Helpdesk.Summary: Can we disable the delete attachment option in Classic Hr Helpdesk ?
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COPY ATTACHMENTS WHEN COPYING HELP DESK REQUESTSSummary: Hi Everyone After 23D we don't have copy attachment option visible. I have also added the privilage provided in new Feature. can some one please assist if there… -
Is there any cost associated with enabling help deskSummary: Content (please ensure you mask any confidential information): Is there any cost associated with enabling help desk Version (include the version you are using, …
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How do I set a prefix for SRs in NextGen HR Help Desk?Summary: We need to set a prefix value for SRs in NextGen HR Help Desk but it doesn't seem like there is a prefix profile option specifically for NextGen HRHD. What I me… -
Can someone please tell me which table to use for this?Hi All, I am trying to fetch details of roles removed to a user in the past. When I checked table PER_USER_ROLES I found that it holds only active/current roles. I also …
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How can we Default Status Values for Specfic Categories in HR Service RequestSummary: Hello Experts, We have a Requirement, Wherin if a Service Request is raised for a Specfic Category then it should be auto resolved. For the Same We have Tried U…
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How do you know when the agents are logged in or have logged in in HR Help Desk?Summary: How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk? Content (please ensure you mask any confidential informatio… -
How can I disable the pop-up notifications when there is a new Service Request assigned to agents?Summary: When a new SR is assigned, it triggers a pop-up notification. The notification is unnecessary, and hen it pops up, it prevents them from writing responses and a…
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How to enable Mass Update of Classic - Service Requests?We would like to enable mass update for the Classic Service Request in order to do the following: To reassign multiple service requests from an employee to the other emp…
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Why SR not showing after creation through postman and Digital assistant.Summary: Why SR not showing after creation through postman and Digital assistant. Earlier worked fine. Content (please ensure you mask any confidential information): Ver…
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Is there a way to ensure that 2 agents cannot response the same service request at the same time?Summary: Hi, We encounter problematic situations where tow agents assign themselves to handle the same Service request simultaneously, respond to it, and then the employ…
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Mass assign SR that have not been assigned to a resourceSummary: Currently we have many SRs that are in a queue but have not been assigned to a resource, a change will be made in the capacity of some resources so that they ca…
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Generate Appointment Reminder process replaced?Summary: Could you please confirm if the Generate Appointment Reminder process has been renamed Generate Activity Reminders? I'm trying to schedule Generate Appointment …
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Can the stamping process be canceled for some collaborators in Oracle Cloud?Hello everyone, I hope you can help me with my next question, there are some collaborators whose payroll has already been calculated and stamped correctly, but it is nec…
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Bulk Creation of Classic HR Helpdesk CategoriesSummary: Here i just want to check whether there is any option right now for bulk creation of Helpdesk categories?
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Feasibility in downloading all attachments in bulk.Summary: In HR Helpdesk , users are raising Service Request with the attachments; Our concern is whether it is possible to download the list of attachments that are atta…
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Extracting HR Helpdesk Queue DetailsSummary: Hi , We are looking for an option to extract all the existing Queue configuration details showing all the existing Queues and the respective agents assigned. Pl…
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Employees should be sent an email if missing timecardSummary: If an employee doesn't post their time card they should be sent an email on the Monday following to remind them. Content (required): they should be notified Ver…
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The Existing Time Cards screen should show the missing weeks.Summary: Show missing weeks on Existing TIme cards Content (required): Employees can't tell they skipped a week Version (include the version you are using, if applicable…
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
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HR Helpdesk Audit History configurationSummary: Hai Team, I would like to understand what all fields will be audited in the audit history page. Kindly help me the path were we can configure the fields in Help…