Category 276
Discussion List
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Analytic Report Row CountContent Hi, I have used a .Net code for fetching Report data.But at a time i can able to fetch only 10,000 data in a report.To overcome those I have used a looping conce…Vignesh Senthil Kumar 54 views 1 comment 0 points Most recent by Lage Antony-121144 Reporting & Analytics for B2C Service
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Report of 2 survey questions in one surveyContent Hi community, I am having an issue here and I tried a lot of different stuff but unfortunately I cant get it running - hope you guys can help! We have a survey i…Marcin Majcher 14 views 6 comments 0 points Most recent by Marcin Majcher Reporting & Analytics for B2C Service
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Message Base table not showing on the Report tablesContent I'm trying to create a Report to show some Message Base entries but although I find the Message Base table (table "massages") at the data dictionary it is not sh…Douglas Silva 21 views 3 comments 0 points Most recent by Douglas Silva Reporting & Analytics for B2C Service
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Mailings - Detail behind the total opened / unique opens / total cliked / unique clicks etcContent hi folks. I have created a report that lists mailings that have been sent and the sent / opened / clicked / replied / unsubscribed information. I am aware there …Dave Bentley 34 views 2 comments 0 points Most recent by Dave Bentley Reporting & Analytics for B2C Service
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How to index out-of-the-box fieldsContent How do I create an index on a field that came with the Service Cloud application? We are able to create indices on our custom fields via the Object Designer, how…CherylK 35 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Report Incidents with Completed Tasks ONLYContent Hi Analytics Gurus, I'm trying to create a report that shows me only those incidents whose tasks have been completed. I can generate a report that shows me incid…Mike Kramer 45 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Transactional report (Matrix) results by Incident NumberContent Hello everyone, Do you know if there is a way to generate a report representing results of a matrix - type transactional survey by incident number. I mean the in…Christos Patikas 36 views 4 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Compare values using different expressions- VlookupContent We have two different tables that we need to include within the same report. Table 1 = Incidents. Total incidents logged by Agent Table 2= Calls. Total calls rec…paul maksimovic 48 views 3 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Agent duration in current statusContent We regularly use the standard Service Cloud Current Chat Agent Statistics report to monitor our team activity. However, I am curious if anyone knows how I might …Paul McCarty 24 views 4 comments 0 points Most recent by Paul McCarty Reporting & Analytics for B2C Service
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Chained Menu Report FiltersContent Is there a way to configure filters that depends on selection of another filter (ex: select a value in a menu filter causes a second menu filter show a list of v…Ricardo Luz-122190 14 views 3 comments 0 points Most recent by Gireesh Bhat Reporting & Analytics for B2C Service
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How to ensure that a scheduled report in either excel or PDF is formatted to fit to a pageContent Hello All Is there any way to set a dashboard report so that the graphs/charts and tables do not get split over pages when exported to either excel or PDF? Unfor…paul maksimovic 27 views 5 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service
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Knowledge Advanced Questions and Sessions Count by Day - Analytics Cookbook RecipeContent Questions and Sessions Questions asked on a daily basis (Knowledge Advanced) Author: Nivi Gopathi/Ramesh Manian Difficulty rating: (Intermediate) Target persona:…Ramesh Ramasubramanian 68 views 3 comments 5 points Most recent by Sean FitzGerald Reporting & Analytics for B2C Service
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Populating an Incident field using a reportContent I have a custom object that I want to update using an agent console report. One field in the custom object in an integer with a relationship to the ID on the Inc…Steve Flynn -123409 27 views 2 comments 0 points Most recent by Steve Flynn -123409 Reporting & Analytics for B2C Service
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Tracked links for emailed reports?Content If a report that is scheduled and emailed contains URLs, is it possible to report on the click-throughs? Thanks!Nick L-113854 23 views 1 comment 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service
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Output Error Log for a Report Custom ScriptContent I remember reading somewhere about a user who was able to use a Print command to output the errors of a custom report script. Now that I need to do it, I can't s…user3511667 49 views 5 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Fill Inbox ReportContent Hi, Looking at old questions where this hasn't been possible but was wondering if anything has changed. I'd like a report to show how many times agents have clic…King Jack 57 views 5 comments 1 point Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service
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Intra-day reportContent Hi all, it may be that this is simply due to terminology between our old system and RightNow being different but can anyone tell me if there is a report(s) that …David Queen 22 views 2 comments 0 points Most recent by Paul McCarty Reporting & Analytics for B2C Service
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Chat transcript reportContent Hi All, I got a requirement to pull chat transcript report for customer. Means user can view their chat history with agent on external portal. I will be using RE…Sachin Jain-122354 27 views 2 comments 0 points Most recent by Sachin Jain-122354 Reporting & Analytics for B2C Service
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Customer login activityContent I'm looking to write some reports to see when customer's have logged into the Customer Portal over a given time period. I've looked through most of the db tables…Duncan Taylor 47 views 3 comments 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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Wildcard Search on Multiple EntriesContent Hi all, We have a custom field that stores the different usernames our players use when they play our games. But of course, a player can have more than 1 name, b…Brandon Kreines 29 views 3 comments 0 points Most recent by Brandon Kreines Reporting & Analytics for B2C Service
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How to write a custom script to update a column in a report based on all values in another columnContent Hello I have used the following expression (rel_date_diff(time_billed.bill_date, incidents.created, 1) through response requirements to confirm how long it took …paul maksimovic 82 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Report Column: Only Customer or Agent Response timesContent Hello all! I'm trying to create a date column in a report that only measures customer messages and agent replies, and no other edits to the ticket. We currently …Andy Townshend 27 views 3 comments 1 point Most recent by Andy Townshend Reporting & Analytics for B2C Service
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Can We create a Gantt Chart with Hours as Unit of Measure on the X-axis (Values Axis)?Content I have made a custom object as Appointment (Child of Incident object). The Incident is assigned to the Servicing head who in turn assigns the appointment to one …Ketan Chaudhari-121037 25 views 3 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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New to Cusomter Portal, need a report on incidents created in portal vs. consoleContent Hello All - We just implemented the customer portal 2 weeks ago and now we are looking to get some data like number of incidents created in the portal versus the…Heather Acevez 39 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Queued Incidents of LoggedIn AgentContent Hi All, How can we design a report for an agent that shows only those incidents who are in a queue that is assigned to that logined agent's profile ? Thanks and …Ali Raza Jahangir 25 views 3 comments 0 points Most recent by Sasi Gudimetta-124670 Reporting & Analytics for B2C Service
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Audit Log report for field changes in service cloudContent Hi, We have a requirement to see the list of changes/modified happened on a specific record. Standard audit log doesn't shows the field name details. Is there a …Venkat Tanneru-61159 51 views 8 comments 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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Filter Column results on numeric values onlyContent HI, In my report I query a table that has alpha and numeric values. I want just to filter on numeric values. The plus side is that all the numeric values are in …Richard Catalani 39 views 8 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Can we build a report to store previous values without a custom object?Content Hi I have 5 custom fields in Contact Object related to billing details. In the workspace, I have added a tab "Bill Details" with the custom fields. I would like …Jaya Krishna Sumanth Ch 26 views 4 comments 0 points Most recent by Jaya Krishna Sumanth Ch Reporting & Analytics for B2C Service
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Historical Reporting - Open Incidents at Certain Point in TimeContent Hi all, I've searched the forums but have not really been able to find an answer to what I need. I know looking at snapshots of data is impossible but I am tryin…James Branston 17 views 4 comments 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service
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Can we get a report to see incidents created after a user looks at an answer?Content We can see how many incidents were created after customers view an answer, which is useful, but what I'd really like to see are the incidents they created after …Dina Kraus-116354 42 views 13 comments 0 points Most recent by Dina Kraus-116354 Reporting & Analytics for B2C Service