Category 42
Discussion List
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Create a Note under Contact/Account object using custom field from custom object in CXHi Team, Summary:-Our requirement is to create a notes under Contact/Account object using custom field from custom object in cx. Detailed Explanation:- We have "Remark" … -
Update Contact Address via Field triggerSummary: We have a requirement to update the Contact Address based on account associated with the Contact. Content (required): We have a groovy to do this. There is no i…
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how to make field required only in Sales CloudSummary: We have a requirement where one of the fields (Industry) needs to be made mandatory in the Sales application but should remain optional in ERP. We tried the fol…
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java.lang.NullPointerException : Cannot invoke method GET() on null objectSummary: we are trying to call a webservice in groovy and we are getting the error message as Cannot invoke method GET() on null object for below code. if(ibRow?.SerialN…
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Is there a way to add Account Address set to Sales Lead?Summary: The Sales Lead Object allows us to show/hide the Contact Address set, but we have a client who wants to replace that Contact Address set with the Account Addres…
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How does the validations in redwood works?Summary: I saw there is one feature introduced in recent release by oracle, i.e. validators. How can we use that? Content (please ensure you mask any confidential inform…
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Address Import error HZ-120773Hi, We are loading the Account's address object using Import mgt. We got the below validation error. The account can't be added to the parent account hierarchy. (HZ-1207… -
Redwood 24D - Work Order Search not working in Brazilian Portuguese LanguageSummary: Work Order Search not working in Brazilian Portuguese Content (please ensure you mask any confidential information): When performing Work Order searches through… -
Redwood-How to remove "Create appointment" button from list page of activity object.Hi Team, Could you please let us know how we can remove "Create appointment" button from list page of activity in redwood.
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How to display a lead's territory team membersSummary: How to display a lead's territory team members Content (please ensure you mask any confidential information): I want the people of the territory to appear in th…
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Redwood-How to customize "Log a call" screen.Hi Team, We are trying to remove some fields from Log a Call screen. Can you please help us to customize this screen in redwood.
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Bell Notification not clickable on Sales Account Resource ObjectWe implemented a bell notification on Sales Account Resource object. Whenever a new resource is added to Account team, the user should be notified via bell notification.…
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how to restore a deleted customer accountSummary:How to identify an recently deleted customer account in CRM Sales CX Content (please ensure you mask any confidential information): Version (include the version … -
Why the following object function doesn't work when called in a trigger?Hi, When I am fetching deal records to update status: 166 count of records fetched when -> object function script is pasted inside trigger 0 count of records fetched whe…
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Redwood Migration MS 365Summary: We are in the process of migrating our current sales environment into redwood. We want to check on some things and need these two questions answered: About the …
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global searchSummary: Getting error while using the global search in production Content (please ensure you mask any confidential information): I'm getting the below error when I use …
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Can CX Quote object and child Quote line object be extended in redwood?Summary: Can CX Quote object and child Quote line object be extended in redwood? Content (please ensure you mask any confidential information): Currently in classic UI, … -
Need ability to run assignment on demand for an account from redwood Accounts pageSummary: Need ability to run assignment on demand for an account from redwood Accounts page (like in Classic UI) Content (please ensure you mask any confidential informa…
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how to import Global Location number for customersI want to add the Global Location Number at the site level for customers. But I wasn't able to find any column in the Import Management/customer Import FBDI template/sim…
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Predictive Analysis in LeadsSummary: Does Oracle CX have predictive modeling to assign sales conversion probability scores based on customer behavior (high/medium/low), preferences, interaction his… -
Fusion Cloud Global Price ListHi, Where we need to check the latest price details of the fusion subscriptions (Engagement Cloud, DCS). I got the below link for 2017 pricing. We need it for 2021. http…
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Is it possible to enable activity feeds on objects like Quotes&Orders, MDF Request, MDF Claims etcSummary: Need to have activity feed enabled on Quotes/Orders, MDF Request, MDF Claims etc. Content (please ensure you mask any confidential information): In CX Sales Red…
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REST/SOAP Webservices for Customer RelationshipSummary: I am looking for web services provided by Oracle that can create a relationship between customers. From the Oracle Customer screen, I can create the contact rel…
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Install Base Asset Classic UIHi All, In Classic UI, we are trying to create Install Base Assets under Accounts, but the "Create" button is currently greyed out. Could you help us understand why this…
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Redwood - How to configure web chat in Service Center?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Pratibha AdhavLTIMindtree 31 views 1 comment 0 points Most recent by Dimple-Nagesh-Support-Oracle Fusion Service
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Relationship setup of two FCL in BulkSummary: Hi, We are looking to setup relationship(dependent values) between two Fixed Choice List fields. That can be done manually by going into App Composer. But as we… -
How do I Report on contact activity including appointments and emailsSummary: I am trying to get 2 reports: A report that shows all of the activities a Sales Rep did on a particular day - including: Appointments and emails sent - from bot…Tim Gruidl 81 views 8 comments 0 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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AI based chatbotHi, As the OSN is decommissioned is there way to enable AI based chatbot in Sales application. Thanks -
How to avoid matching certain Source systems with each other records in CDM?Consider, i have 4 different Source Systems - NASC,NASC_BILL, EUSC and EUSC_BILL. Based on our business need NASC_BILL and EUSC_BILL should not match with the other sour…
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How can I update the deal reg record status from DRAFT to EXPIREDHow can I update the deal reg record status from DRAFT to EXPIRED for the deals that are in draft status for more than 14 days. Or is there a way to remove such deals fr…