Category 453
Discussion List
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Beneficiary designation pending for employee without dependentsThe life insurance plan is enforced with designation of dependents. However, even if there are no dependents, it shows as' pending action ' from employees. How to addres… -
Benefits summary page shows incorrect number of pending actionsWe've noticed that the number that shows up in the bar with 'pending action items' in the benefit summary page is not always correct. When testing 25D, there is one pers…
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program/plan logo is appearing chippedThe logo for the program and plan under additional configuration setup appears unclear and chipped. Any easy way to resolve this
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ISSUE with Redwood Benefits Administrator Job Role SecuritySummary: We migrated our client to Redwood in 25C last month. we discovered an issue with seeded Benefits Administrator role in Redwood. one of the HRIS lead had only Be…
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Need to make fields Mandatory on dependents page on Benefits Enrollment pageSummary: Hi Team, Can we make First name, Last name, DOB, Gender and relationship type fields mandatory while adding dependents page on Employee Benefits enrollment page…
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Terminated employees is not showing in Benefits Activity CenterThe terminated employee is not showing in Benefits Activity Center search results, i have already tried with the effective date and the 'Include Terminated Work Relation…
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Unable to do VBS Customization for functionalities under benefits activity centerWe have a inquiry role requirements for Benefits module. Earlier we had raised an SR and Oracle confirmed that this is a GAP from Oracle where the view only privileges o…
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BEN_91394_ELIG_NOT_FOUNDSummary: BEN_91394_ELIG_NOT_FOUND There was a problem evaluating benefits eligibility for this person.
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User Interface Text - Dynamic ConditionsWhether it is possible to change the user interface text conditionally in VB Studio Pages Regards, Mukesh e):
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Getting error when trying to disable beneficiary set upSummary: Hi Team, When tried to disable the beneficiary set up for existing Health saving account(HSA ) getting below error. You can't deselect the Allow self to be desi…
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Beneficiary Minimum 1 errorWe have enrabled Beneficiary restrictions: Allow contingent beneficiaries Allow designation of organizations as beneficiaries Created a Trust as Beneficiary Organization…
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How to associate enrollment data to Temp id card pageSummary: How to associate enrollment data to Temp id card pageWe have done the steps but still can not able to associate the data to the card. We have used a fake Group …
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How to hide Beneficiary Org section from People to cover page on Employee Benefits Enrollment Page.Summary: We have a requirement to hide 'Beneficiary Organizations' section under 'Verify people you'd like to cover' on Employee Benefits Enrollment Page.Please assist o…
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Need to hide image and Text on Get to know your benefits Page on Employee Benefits Enrollment PageSummary: Hi Team, We have a business requirement to Banner/Image and Text from 'Get to know your Benefits' section and add guided journey to the same section with some C…
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Benefits: Adding a new life event is erasing existing enrollmentHello, We're having an issue with benefits. Actually see below example. Program name is Discovery Medical Aid and Option name is Executive Plan. Suppose there is open pe…
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The eligibility profile created on top of eligibility ff is not returning same results.Summary: The attached FF was created and as of 12/16 the FF is returning Eligible=Y for person 399.Whereas if I embed the FF in eligibility profile it reruns Eligible=N …
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How to enable "My Pensions" page in Redwood Benefits ESSThis page was available in responsive but not appearing after we enabled Redwood Benefits ESS pages. There is no specific VBCS option to enable it either. How can this b…
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How to solve the error The value of the attribute LifeEventId isn't valid.Summary: In the Redwood Benefits module, we are trying to create a manual life event from the Benefit Activity Center page and upon selecting any life event type, the sy… -
SQL query enrollment end date when employee Opt out from the planSummary: How to benefit plan enrollment end date when existing plans opted out by employee. Content (please ensure you mask any confidential information): Employee opted… -
Can Termination life event be automatically triggered based on action reasonsSummary: Can Termination life event be automatically triggered based on action reasons Content (please ensure you mask any confidential information): We have a requireme…
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Statutory dependent is made mandatory? I'm seeing it for OmanSummary: Statutory dependent is made mandatory? I'm seeing it for Oman. This will make it difficult to add any dependent without checking the statutory dependent flag Co…
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Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …
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How to track open enrollment in each stage (Did not click/not submit/ submitted)Summary: How to track open enrollment in each stage (Did not click/not submit/ submitted) 1.Who clicked enroll but did not submit -> In progress 2. Who clicked enroll an…
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Unable to process the Benefits for the Employees with the status - "Suspended - No Payroll"Summary: Content (please ensure you mask any confidential information): We tried to process the Employee who are Suspended due to Client restrictions but they can contin…
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Unable to Add or Edit Physicians ID (NP ID)Summary: Over 50 of our employees did not provide the NP ID when they enrolled. We are trying to add them but there is not edit button that allows Admin to update. Also,… -
we need an approvals once employee submit their enrollment to HR and then payroll teamSummary: Hi Team, We need to enable approvals once employee submit their enrollment to HR and then payroll team. Enrollments should be saved once both the teams approved…
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Is there a way to change the Total Cost per Pay Period?Summary: Need to see if we can update the text under 'Total Cost per Pay Period' to Plan Type | Total for All Can this be done through VBS personalization?
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Default Beneficiary Organization to Trust without having to see Existing OrganizationSummary: In Benefits Self-Service, when adding a beneficiary, we do not want users to have to select Trust. We would like to default this field to Trust, so that Existin…
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Benefits Default Enrollment Process - Dependent does not Carry ForwordSummary: Hi Team, We are experiencing an issue with the Default Enrollment process when a spouse are updated to Former Spouse (Divorce Life Event). We are using the Defa… -
Benefits deductions over 9 monthsWe have certain employees who only work 9 months a year. They are in their own Salary Basis of 9 months, but in the same payroll definition as everyone else (those that …