Category 453
Discussion List
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After making a benefit plan Inactive it is still reflecting in Benefits Summary page of AdminSummary: After making a benefit plan Inactive it is still reflecting in Benefits Summary page of Admin. However it is not reflecting on 1.) ESS page and 2.) while enroll… -
Redwood Benefits AI Agent - Chat logSummary: Chat log/Chat history from Benefits AI Agent Content (please ensure you mask any confidential information): Hi Team, Is anyone aware whether we can extract the …
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Autocomplete rules for covered Dependents validation for planSummary: Hi All, We are currently in the implementation phase and have a specific requirement: When an employee elects a Medical Plan option (e.g., "Employee + Family" c…
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Benefits Audit - Enrollment ResultsSummary: Benefits Audit - Enrollment Results - Doesn't appear to be working Content (required): Benefits Audit - Enrollment Results - Doesn't appear to be working Versio… -
How to view benefits process reports generated by another user?Summary: How to access benefits process reports that were submitted by another user Content (required): When we schedule the benefits processes to run daily, for example…
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How do we Hide the Quick Action for Primary care physicians in the My Activity Center Benefits area?From the Redwood My Activity Center - Benefits section, we would like to hide the Quick Action that appears for the Redwood "Primary Care Physicians" page. I have alread…
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Display Benefit Plans Under Single Program SectionSummary: After a life event, if an employee is enrolled in a different plan, it currently appears under a separate section labeled with the program name. We would prefer…
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New Benefits rates values not reflecting on processed Open Life eventSummary: Hi, We recently corrected our benefit rates as of 1/1/2024 which is a flat amount from 3.03 to 4.21 and we are seeing for the Open enrollment for 1/1/2024 which…
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Compensation and Employment Info Missing in Benefits Activity CenterSummary: After enabling Redwood for the Benefits module and confirming that all relevant profiles are active, the Benefits Activity Center is functioning as expected. Ho… -
Redwood Benefits AI Agent launched! How many questions is AI Agent rec'g?Summary: Hi! This week we launched Open Enrollment in Redwood and introduced our new Benefits AI Assistant, Benny! How can we report to exec mgmt how many employees are …
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Redwood benefit ESS page is not getting loaded with detailsWhen logged-in using the employee and accessed the benefit ESS page, the page is not loading with the details. It keeps loading for long time.
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We need to avoid adding or removing contacts when add a new benefitWe need to avoid adding or deleting contacts when adding a new benefit, because this action influences the user's contact, and when we enter as human resources, this act…
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Employee has retirement as of 6/30 and 7/1 non worker is present, and Want to add assignmentWe have scenario where Employee has retirement as of 6/30 and 7/1 non worker is present. Now wants to add the assignment before 6/30. So to do that we need to reverse th… -
Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …Nabil Ilyas-Oracle 226 views 11 comments 0 points Most recent by Monica Vijayashanker -Oracle Benefits
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Design LOV to Fetch 50% of Amount Based on Employee Life Insurance PlansDisplay 50% of coverage values for voluntary spouse life based on voluntary employee salary amount. Ex: For Employee 1, salary is 100K then spouse should show that 50% c…
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how to debug benefits person changes causes life event ff as add_rlog is no longer supportedhow to debug benefits person changes causes life event fast formula as add_rlog is no longer supported in benefits
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Process- Manage action items not workingSummary: I want to clear all the pending actions for employees including Designate Beneficiary, Document approvals etc, when I tried doing this for one single employee i… -
Error while submittingSummary: Income Protection program has a formula for Grade P people, to start Benefits are 6months and for other grades, Benefits are effective first of next month. It i…
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Redwood - Customize or Rename enroll button for a specific planSummary: Hi Team, Is it possible to rename the Enroll button for a Specific plan.We want the enroll button to be renamed only for plan. Thank you Content (please ensure …
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How to create a life event which will be auto-triggered when Payroll relationship will be changedHow to create a life event which will be auto-triggered when Payroll relationship of a person will be changed from Biweekly to weekly? -
Benefits Alert- Mail notification not going for a particular mail id- need helpSummary: I have configured Approval of Self-Reported Life Event Alert and mail notification needs to be sent to the 2 other managers in the Org. Currently the mail goes …
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Redwood - Rename Coverage field text on FSA PLan from Employee BSSSummary: Hi Team, We have created FSA plan .There is a field with name Coverage..Is it possible to change or rename to Amount or Annual amount.Tried changing from Train …
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Benefits summary page is blankNot able to search for any person in the benefits summary page in redwood UI. The user has view all benefits admin role inheriting the seeded job role for benefits admin.
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Benefits information elementSummary: Hi, We would like to understand how to achieve the below requirement in benefits. Client Requirement: The client wants to store three values (Deduction ID, amou…
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Unable to evaluate potential life events for many employees in our Customer instanceHi team We are facing an issue where we are getting this unique error when we add a Life event and try to process it. We have renamed an existing LE and made sure to upd…
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25 B Benefits Show or Hide Calculators for HSA, FSA, DCFSASummary: This video will show users how to hide the Health Savings Account, Flexible Spending Account and Dependent Care Flexible Spending Account from the Tools Sandbox… -
25B Hide Need Help on SSBEN Landing pageSummary: For customers that want to hide the Need Help on Self-Service Landing page users can simply use the Page Properties and switch from True to False. As a reminder…
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25B Add a Journey to the Help Section on the SSBEN Landing PageSummary: Redwood extensibility has been added to the SSSBEN Landing page where users can integrate a Journey to the Need Help Section Content (please ensure you mask any…
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In the Redwood Self-Service Benefits flow we want to remove some stepsHi, In the Redwood Self-Service Benefits seeded flow we want to remove some steps or use differently, like remove 'Get to Know Your Benefits', keep only 'Express Mode' i…