Category 691
Discussion List
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NextGen Helpdesk Error: The value of the attribute Channel ID isn't validSummary: Hi Experts, I am encountering the error 'The value of the attribute Channel ID isn't valid.' when creating a Service Request (SR). My goal is to send both an em… -
NextGen HelpDesk: Need help to include TO & CC recipients using a Groovy scriptSummary: Hello Experts, I need help with a Helpdesk Groovy script. I want to send an email that includes both CC and BCC. Currently, I am able to send an email TO the re…
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Unable to add user to the support portal.Currently we are facing an issue in adding users to Oracle support portal. Is there any detailed description on how to add a user to the support account. I am being adde… -
Provide attachments and links to relevant information that can be viewed by external access.Summary: Is that possible to provide attachments and links to relevant information that can be viewed by external access. Content (please ensure you mask any confidentia…
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Categorise requests appropriatelySummary: As a member of the employee relation team I should be able to Categories requests appropriately Content (please ensure you mask any confidential information): V…
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Remove the category and leave blankSummary: As a member of the employee relations team, I should not be able ton remove the category and leave blank so is that possible? Content (please ensure you mask an…
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Select subcategories related to the selected categorySummary: As a member of the employee relations team, I should be able to select subcategories related to the selected category Content (please ensure you mask any confid…
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Outbound Email Subject DefaultSummary: Is it possible for the email subject line to default to the SR number or SR Topic/Question when replying within an SR? Content (please ensure you mask any confi…
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Receive a request from terminated / inactive employeesSummary: Is that possible to receive a request from terminated/ inactive employees Content (please ensure you mask any confidential information): Version (include the ve…
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How to create an interview form in case management using Oracle Intelligent AdvisorSummary: We need to create an interview form in case management using Oracle Intelligent Advisor, and we already have access to it. If anyone has experience with this co… -
No data on page redwood positionsHi, After activating the profile values for the position page in Redwood. The following were executed the process ESS job to create index definition and perform initial …
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REST API for Fetching Assignment and Routing Rules defined in Help desk in Setup and MaintenanceSummary: Hello, I have requirement regarding Product Groups and Queues. For that I defined some rules and conditions in Setup and Maintenance. Now I wanted to fetch them…
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Replacement of Doc ID 2120276.1Summary: Replacement of Doc ID 2120276.1 Content (please ensure you mask any confidential information): Hi Experts, Would like to reach out to you for the replacement of…
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Knowledge article visible in 'Browse Popular Articles' user should not have accessSummary: I have created a knowledge article and linked it to a secure User Group for internal use by Agents. The Agents can view the article. If an employee searches in … -
Access for non workersSummary: Hello, Can non workers have access to Helpdesk? Pensioners/Retirees should be able to access the Helpdesk to create their own request or/and to access Knowledge… -
Does Fusion AV scan incoming emails into HR Help Desk communication channels?Summary: HR Help Desk supports email based communication channels. Does Fusion anti-virus scan incoming emails before handing the email over to the HR Help Desk module f…
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See the SLA timescale, start, end or remaining period.Summary: As a member of the employee relations team, should I be able to See the SLA timescale, start, end or remaining period. Content (please ensure you mask any confi…
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How to create SmartText in Next Gen HRHD (not Redwood)?Summary: We have been having a hard time implementing smart Text in our HRHD. After using the "Implementing Help Desk" as a guide to enabling SmartText, we are not sure …
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Set multiple SLA's for different aspects.Summary: As a member of the employee relations team, I should be able to Set multiple SLA's for different aspects. Content (please ensure you mask any confidential infor…
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Start/ Stop/ Place on Hold SLA'sSummary: As a member of the employee relations team, I should be able to Start/ Stop/ Place on Hold SLA's Content (please ensure you mask any confidential information): …
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Change the category of completed requestsSummary: As a member of the employee relations team, I should not be able to change the category of completed requests what is the possible way? Content (please ensure y…
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Communicate with requestor throughout the processSummary: Is that possible to communicate with requestor (terminated/ inactive employee) throughout the process Content (please ensure you mask any confidential informati…
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Then a HR team member can contact, and address case matters for allSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Provide different outcomes to different group membersSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Add and remove participants from collective groupsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Address participants in the group individually or collectivelySummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Is that possible to Manage a grievance that belongs to a collective groupSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Create further individual cases from a collective caseSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Visual Builder duplicates not deletingSummary: I am unable to delete duplicates i have created in visual builder for the hr help desk form. I'm not sure if its causing the form to appear blank in the test en…