Category 691
Discussion List
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Nothing is coming in Category drop down in Create Service Request for Help Desk.Summary: Nothing is coming in Category drop down menu in create service request for Help Desk. Content (please ensure you mask any confidential information): Version (in… -
how can i secure setup activities against one business unit from 4 business units?Summary: i need the consultant to see 1 business unit while applying setup activities in procurement. and not see any setup related to other business units. is it applic…
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Help desk request is not assigning to agentsSummary: Help desk request is not assigning to agents Content (please ensure you mask any confidential information): We are able to create Help desk request, but it is n…
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Why do recommended knowledge articles not show on the Redwood HR Help Desk request page?We are trying to complete test scripts that say that recommended articles will populate on the top of the service request details page. We have published many articles w…
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SR - Recommeded articles do not show up when filtering by productSummary: I am trying the usecase where articles should be recommended based on the product selected on a Service Request Created an article "Test POC" and associated the… -
Exposing employee information in the spotlight regionSummary: I was recently informed that it is possible to expose employee information (i.e. department, job title etc.) within the spotlight region of a HR Help Desk Reque… -
Approval Limit Matrix Report across modulesSummary: We are looking for a report which will take a username as a parameter and them report their approval limits across the various modules within Fusion (PO, AP, GL…
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Dashboard columns missingSummary: Dashboard columns are missing. For example, I have "Assigned To", "Creation Date", "Last Updated Date", "Severity", "Status", etc selected as visible columns bu… -
To send an acknowledge email when the agent is holiday or leave after an employee created Request.Hi, There is a requirement to send an acknowledge email when the agent is holiday or leave after an employee created HR HelpDesk Request. Thanks, Waheeda
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Can we Default the Category based on Helpdesk Channel?Summary: We have enabled the Email channel for creation of helpdesk ticket and Category is a mandatory field for us to create a SR hence we want to understand if its pos…
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Help desk notification - testing/debuggingHi Team, I have couple of questions on helpdesk notification. We are in redwood page. 1.We have two ways of configuring the notifications for helpdesk. One is email temp…
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Standard/Predefined Help Desk infolets listSummary: May I know the standard Help desk infolets list. Content (please ensure you mask any confidential information): Version (include the version you are using, if a…
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Restricting knowledge article based on custom user groupsSummary: Restricting knowledge article based on custom user groups Content (required): We have a requirement to create two set of similar knowledge article e.g. HR polic… -
Does My Knowledge search the body of knowledge articles?Summary: How does My Help search bar and Redwood Knowledge actually search for knowledge articles? Content (please ensure you mask any confidential information): We are … -
Redwood: Translations in Page Composer (EL)Summary: In our Redwood Migration, we have Personalizations in Page Composer using EL expressions to have translations. Is this supported in Redwood? Can this be done in…
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Until when would the request be considered active?Summary: Until when would the request be considered active? Content (please ensure you mask any confidential information): For queue purposes, client would like to know …
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Is attachment preview possible in redwood help desk pages?Do we have an option to preview the attachments in redwood help desk pages? I know this is possible in redwood HR, but can't find a way to enable this for help desk. Whe… -
In Case is there a way to add an existing employee as a contactSummary: In Case is there a way to add an existing employee as a contact rather than creating the same person again in Contact creation page? Content (please ensure you …
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Can we Auto Assign a task in Action Plan Template to an owner dynamicallySummary: Hello Experts, We have a requirement where we need to auto-assign a task in Action Plan Template to an owner dynamically other than the one who adds the action …Vinod Kumar Ummadisetti 11 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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Issue on Pcard Expense report attachmentsSummary: Please let us know to restrict the users to add or delete the receipt attachments on Pcard Expense reports after the expense reports are paid, approved and Audi…
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restrict employee from resolving their SRSummary: Hi, We noticed that employees are able to resolve their SRs after opening them We need to avoid this behavior as it was not meant to be for HR Help Desk (If I a… -
Help desk custom field label display lengthHello, We are using next gen Help desk and For one of the custom fields the display length is not fully visible. Untill 24C this was appearing like below But now, not su… -
How to minimize the column width on the Redwood Helpdesk Landing PageFollowing the 24C upgrade, the column widths on the helpdesk landing page have expanded, causing some columns to extend beyond a single view, requiring horizontal scroll…
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Vault and Data Glass configurationSummary: Vault and Data Glass configuration Content (please ensure you mask any confidential information): We are setupping a new HCM Oracle Cloud environment. Our custo… -
How to Load categories and sub categoriesSummary: Dear Expert. We have 50 categories and subcategories overall, and we are implementing HR Helpdesk for my client. They have 29 business units. Is there a tool or…
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New tab Help Desk knowledge articlesSummary: Hi, We have noticed that there is a new tab "Knowledge articles" appearing under the search tab: When clicking on it nothing really changes in terms of search/r…
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Redwood - HR Helpdesk - AuditingSummary Is HR helpdesk auditing availalble if you do not have a licience for Service. My customer is only using HR Helpdesk. Content (required): I know that auditing is …
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Admin/Agent not able to link the knowledge articles in Helpdesk Request.Knowledge Articles are only reflected in My Knowledge. Next-Gen Help Desk User, Agent, and Admin cannot view or add knowledge Articles in Help Desk.
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Is VBS Express Mode is available for Redwood HR helpdesk ?Unable to see Express Mode for Redwood HR helpdesk ? Any idea how to enable it ?