Category 752
Discussion List
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Knowledge Article search based on a keyword text not available in the ArticleSummary: Hi All, When we are searching with the keyword not available in the article. I had created synonym to the article with same keyword and when searching under My … -
How to get list of all the Knowledge article with a specific keywordSummary: We want to extract list of all the OEC Knowledge Management articles (including article number and title) that include the following keywords: Ex -"Key1", "Key2…
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Standard Content Type not visible when creating articles in Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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Upcoming webinar: Accelerate Service Response with AI-Powered Knowledge and Decision AutomationAccording to recent research, organizations using AI-powered knowledge management tools have seen up to a 35% reduction in average handle time and a 25% increase in firs…Elise Hymes - Oracle CX-Oracle 53 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle Knowledge -
Authoring classic page advance search keyword in the content of articleSummary: Hi All, Is there a provision for authors to search with a keyword and fetch for the articles having the keyword in the content similar to My knowledge search. A…
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Need to Retrieve username of the Employee for whom a request is being raised forSYS_CONTEXT('USERENV', 'CLIENT_IDENTIFIER') Returns username of the Logged in User, How can I retrieve username of the Employee for whom a request is being raised for in…
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Use of anchors in Knowledge not functioningSummary: Hi We are working with Redwood Authoring and are using the new anchor functionality released in 23C. We are able to create knowledge content, link to answers wi…
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Task Creation via an object workflow in Sales CloudSummary: Hello, I have created an object workflow to automatically create a task when the status of an account is changed. In task configuration we don't have the option…
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Does the audit trail capture the system IP address or computer name?Summary: Does the audit trail capture the following information? IP Address Computer Name Content (please ensure you mask any confidential information): Suppose we enabl…
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Edit History logs for knowledge ArticleCan we implement edit history logs for an article while an author is making changes to it in the knowledge management system?
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Create article button within Help Desk greyed out if using UK LocaleSummary: Hi all Our client has 2 Locales setup within Knowledge Management, US and UK but have found that if a Knowledge user only has UK assigned to them the ‘Create Ar…
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How to add analytic springboard On Home page?We would like to add the analytic springboard to the homepage. However, it currently appears on the right side of the page. Could you please move it to the bottom of the…Powerica 61 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Sales
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Any size limits of each knowledge document/article ?I notice that the maximum file size limit for attaching files is 100 MB. Is it possible to extend this size limit? Additionally, are there any limitations on the number …
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Restrict knowledge for anonymous usersSummary: Restrict knowledge for anonymous users based on url parameter Content (please ensure you mask any confidential information): Hi, We have a need for restricting/…AparajitMalliJawaharBapu 31 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Knowledge
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ResetUrl not working in ProductionSummary: ResetUrl not working in Production $ResetUrl Content (please ensure you mask any confidential information): Version (include the version you are using, if appli…
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Option to hold back bulk invoices in oracle fusionWe do have option to release holds multiple invoices in oracle fusion. Likewise, can we have option to hold back multiple invoices in UI? or is there any other way to do…Tejaswinik 12 views 1 comment 0 points Most recent by Purvi -Oracle Payables, Payments & Cash Management
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Not able to view Knowledge articles based on User groupSummary: Hi Team, We created a new knowledge user group called "External Users" and created an article, tagging this user group in the article. We also created a custom …
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Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde… -
Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde…
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Knowledge Workflow ApprovalSummary: Where is it coming from and can it be stopped and/or edited? Content (please ensure you mask any confidential information): When we use the Knowledge Workflow a…
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Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…
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How to transfer the cloud customer connect account from one business/company email ID to anotherSummary: Hello Oracle Experts! I am currently having a cloud customer connect account registered with my current company Email ID, if suppose I am moving out of this com…Lokesh_619 21 views 2 comments 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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How to restrict the articles using user groupsHi, We want to restrict the knowledge articles based on the BUSINESS UNIT. For this we tried User Groups and assigned it to users also. But still the user's are able to …
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Database item to Fetch Legal Employer DateHi Team, We have to retrieve legal employer date w.r.t to database item in order to use in fast formula Please let us know if we have any database item to fetch the lega…jahanavi metta 2 views 1 comment 0 points Most recent by BogdanFarcasanu-Oracle Human Capital Management
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How to search an existing SR in 'Oracle Cloud Support' pageI don't see any option to search for an SR on the 'Oracle Cloud Support' page. -
Knowledge Admin not getting notification when article is submitted for workflowSummary When the author submits an article to workflow, Knowledge manager or admin is not getting notification to add assignee in the workflow. As we haven't given acces…
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We want to understand how to feature works in Third Party Application Invoice ImportWe have a bank whick will send the payment details. Source system will load the invoices to fusion. In this scenario how this prepayment can be converted as invoice to c…Surabhi 23 views 2 comments 0 points Most recent by ArunKrishna-Support-Oracle Payables, Payments & Cash Management
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Criteria for the text that appears under the Article title in the Knowledge Articles Found - My HelpSummary: In the section 'Knowledge Articles Found' What is the Criteria for the line that appears under the Article title in the preview page in My Help Content (please …
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Is there a way to restrict knowledge access to logged in/authenticated customer portal users?Summary: Client doesn't want all customer facing knowledge articles to be public and available to all. Is there a way to restrict some articles to only authenticated Cus…