Collections Work Area
Discussion List
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Is there a way to to resend the dunning letters next daySummary: Hi Team, We are using collections method as strategies and using the data point 'Account Age of Oldest Overdue Transaction' to score the customers. We need to s…Lavanyaa Damodaran 21 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections -
Dunning Letter 2 is completing in Error immediately after Dunning Letter 1 is manually triggeredHi Team, I have a Dunning Letter 1 and Dunning Letter 2 Tasks in a strategy, both tasks has pre-wait of 2 weeks. For testing, I have manually completed Dunning Letter 1 …ch v l c s pavan kumar 62 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Manage scoring data points in local currency for oracle fusionWhy the scoring data points not use the local currency for evaluate the result of our customer for example In Costa Rica local currency are CRC The scoring data point al…Christian Leon 31 views 2 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections -
How do I change the business level of multiple customers?Summary: What are the other ways aside from changing the assigned customer level of an account by going into the collections dashboard, selecting a customer, and heading…RiC0 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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In Oracle Fusion Collections, when we complete task, updated strategy tasks are getting assignedHi Team, I have a Strategy Method "Key Customer" (with tasks Phone Call 1, Phone Call 2, Phone Call 3, Phone Call 4) in my system already. I have a delinquent customer w…ch v l c s pavan kumar 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Create Collections Strategies Based on Profile ClassSummary: We have got a requirement to create Strategies, based on the Profile Class. Can anyone guide me, on how to achieve it? Content (please ensure you mask any confi…
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Is it possible to add a new tile to the collections screen and show the number of bankrupt customersSummary: Kindly confirm if it's possible to add a new tile to the collections screen and show the number of bankrupt customers in that. Content (please ensure you mask a…Saikrishna Gajula 21 views 3 comments 0 points Most recent by Richa Priya-Oracle Receivables & Collections
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Access to view Collections NotesSummary: How do we enable Collection Agents to view the Collections Notes? Collection Managers are able to view the Notes, but the Collection Agents are unable to. What …
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Need AR collections scoring data point result derivation logic info to create a BIP report.Summary: Need AR collections scoring data point result derivation logic info Content (please ensure you mask any confidential information): We have a requirement to show…
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How to insert an email in CC of the promise to pay email which sent to clientSummary: How to insert an email in CC of the "promise to pay" email which is sent to the client? Content (please ensure you mask any confidential information): Version (…
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Collection Effectiveness Indicator (Report from EBS) not available in Oracle FusionHello, We used to have a "Collection Effectiveness Indicator" report in Oracle E-Business Suite. Can someone let us know how we can run this report in Oracle Fusion Coll…k.arunachalam 64 views 8 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Not pass due transactions are in delinquent statusHi We have an old invoice and the installments have been updated to different due date. When we checked on Collection, one installment which have day late -5 has delinqu…
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Collector is unable to see NotesSummary: Collector is unable to see Notes, that are tagged to a transaction, where as the Collections Manager can. This is a security related issue, but wanted to know t…
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Bankruptcy - approval flowSummary: Bankrupcty is not triggering any event and approvals Content (required): Hi all, I am reaching out to understand if anyone has been able to succesfully implemen…Sara Munaretto 131 views 4 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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In Collections workbench transaction level notes should be visible at account levelSummary: In Collections workbench transaction level notes should be visible at account level Content (required): Hi team, Our client is looking for the notes that is cap…Lavanyaa Damodaran 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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In collections workbench can I get an option as All Business UnitsSummary: In collections workbench can I get an option as All Business Units Content (required): Hi Team, There are collectors who deal with multiple business units, in t…Lavanyaa Damodaran 21 views 3 comments 0 points Most recent by Richa Priya-Oracle Receivables & Collections
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Unable to see Dispute number in collections workbenchSummary: Unable to see Dispute number in collections workbench Content (required): Hi Team, Upon placing a dispute by collector, we get a pop up/message stating Dispute …Lavanyaa Damodaran 31 views 5 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Bankruptcy request pending approval without receiving approval notificationSummary: Hi Experts, My Bankruptcy requests initiated in Collections for a customer has been pending with no notification received to approve the bankruptcy request. I h…