Collections Work Area
Discussion List
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How to disable 'Skip' and 'Cancel' button for strategy tasks for a collection strategy?Question 1 → When a collector is supposed to work on any open manual task, there is an option available to cancel the task completely and move to the next task in sequen… -
Can we setup advance collection based on our line of businessSummary: Company is different retails brands, and we are looking for a setup in oracle Advance collection as per Brand wise . 1.)For example, two Brands are A and B For …
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Collections Metrics Data is being displayed as ZeroThough the Collections Metrics ESS Jobs are run, the Collections Metrics data is being displayed as Zero for the Collectors, where as the Collections Managers are able t…
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Send Dunning Letters process is in ErrorSummary: I have ran Dunning Letter process, but it went into error without creating dunning letter. https://us.v-cdn.net/6034893/uploads/7H4FXV109WPK/7394135.log https:/…Hemanth Buccapatnam Tirumala 45 views 6 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Dunning letter is not getting generated,Summary: Hi I have enable staged dunning and whenever i am trying to run the dunning letter it';s going into error and in the error it;s also not generating any proper e…
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SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Created" statusSummary: SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Completed" status Content (required): Hi, Looking here, at Strategy Tasks for a sample …
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Multiple dunning letters sent to the same customer?Summary: A Customer has the same email id saved 2 times at the customer site level, however the send dunning letter process sent out the dunning letter 12 times to the s…
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Manage resources under collections workbench doesnt reflect all the collectorsSummary: Hi Team, We moved from R12 to Fusion, for DM invoices we applied fix to exclude the migrated invoices from Dunning. We used the below webservice to perform the …Lavanyaa Damodaran 51 views 8 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Foreign currency receipt reversal to apply FX rate at the original receipt dateSummary: We have a requirement to maintain original FX rate when reversing foreign currency cash receipts in AR. Is there anyway to achieve this, UI or via API's? Curren…Raj Mohanraju FRNT 21 views 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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How to send notification to Collector when Credit Memo request (Dispute) is approvedRequirement: Based on communication from customer, Collector send those potentially disputed transactions to DMT (Dispute Management team). Then DMT further takes up tha…CA Nirmal Choudhary 51 views 1 comment 0 points Most recent by CA Nirmal Choudhary Receivables & Collections -
Case folder in collections workbench doesnt hold history of NotesSummary: Hi Team, I created a case folder in collections workbench including 3 invoices (Invoice 1, Invoice 2, Invoice 3). I entered notes against this case folder (Case…Lavanyaa Damodaran 11 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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IN collections workbench need to back date receipt dateSummary: HI Team, In collections workbench, we need to back date From Date as highlighted from 2020, currently it is like a 1 month time frame. If we need to back date t…Lavanyaa Damodaran 11 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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SQL Select Query to Oracle SaaS TablesSummary Aside from OTBI, BIP or BI Analysis - is there another way to query-select SaaS Tables? Like an Oracle-provided Tool or 3rd Party ApplicationContent Hello, Aside… -
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Is there another way to reassign collectors apart from navigating to the Collections Dashboard?Summary: In search of a way to reassign collectors without the licensed privilege Manage Collections Dashboard Content (please ensure you mask any confidential informati…Thomas De Leeuw 11 views 2 comments 0 points Most recent by Siddhartha K-Oracle Receivables & Collections
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Sending Dunning Letter email subject and body in Dutch and Portuguese languageWe have business units in different regions, and we have been sending dunning letters to customers in their local languages. The email body and subject are also sent in … -
Collection Dashboard shows any customerFor updating collection dashoboard I ran: in particular the last one, first in "delete" mode than in "update" mode. But I actually can't see any customer and the job "se…ACNROMA2023 31 views 4 comments 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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Validate Customer Dunning Setup Report doesn't produce resultsValidate Customer Dunning Setup Report doesn't retrieve any data. Could you please let us know, what are the pre-requisites or setup needed for this Report, to produce a…Satish KT 31 views 1 comment 0 points Most recent by Renuka Gajavelli-Oracle Receivables & Collections
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A dunning letter is not generated because there are no valid transactions to be includedSummary: We're getting an alert saying: "A dunning letter is not generated because there are no valid transactions to be included in the dunning letter." However, I can …
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what is the functionality of Claim and Release on the activity.Summary: Please provide the intended functionality for Activities Actions options including Claim, Release,Suspend. Content (please ensure you mask any confidential info…Krishna S Tatta 11 views 1 comment 0 points Most recent by Gopal Reddy-Oracle Receivables & Collections
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Customer contact email not present in frontend but email triggering to customer in cloudSummary: Customer contact email not present but email triggering to customer in cloud Content (please ensure you mask any confidential information): Version (include the…
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What are the pre-requisites for using Collections Metrics in Oracle Fusion?Summary: What are the pre-requisites for using Collections Metrics in Oracle Fusion? I didn't find any white paper/documentation on how the Collections Metrics works/fun…Satish KT 31 views 1 comment 0 points Most recent by Raghuram Saradka-Oracle Receivables & Collections