Collections Work Area
Discussion List
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Unable To See some of the Customer Contacts In Collections DashboardOn the Collections Dashboard Page, some of the customer contacts are not visible, while some are. What could be the reason? And kindly let us know the pre-requisites for…Satish KT 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections -
collection scoring data pointSummary: We have Aging bucket 0-15, 16-30,31 to 60 and 61 to 90 ,91 to 120 last 121+days. Now i want to use this bucket as data point while doing scoring. But i am unabl…charanjeet 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Is Oracle allowing to send Dunning letters to Internal customers as well?Summary: Is Oracle allowing to send Dunning letters to Internal customers as well? Content (please ensure you mask any confidential information): Client wants to send Du…
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Collections dashboard doesn't updateI created a new customer with expired transactions and my collector installed. I run the jobs: Refresh Receivables Transactions for Customer Account Summaries Collection…
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I am not able to see the current amount of a customer on Advanced Collections Module.My client need to see the current amount its customers on Advanced Collections Module, but it can´t. It doesn´t want to use the search field because it show you every cu…Romina Grimaldi 11 views 2 comments 0 points Most recent by Romina Grimaldi Receivables & Collections
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can we send dunning letter based on strategy and task automaticallySummary: Here is the requirement to send dunning by using different strategy to different time interval. in Setup we are using staged dunning Soft dunning -0 days Modera…
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is it possible to add grace days to payment termsSummary: in Fusion is there a possibility to add grace days to payment terms that would cover the weekend/time of working on receipt application and to delay dunning let…
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How to disable 'Skip' and 'Cancel' button for strategy tasks for a collection strategy?Question 1 → When a collector is supposed to work on any open manual task, there is an option available to cancel the task completely and move to the next task in sequen…
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Can we setup advance collection based on our line of businessSummary: Company is different retails brands, and we are looking for a setup in oracle Advance collection as per Brand wise . 1.)For example, two Brands are A and B For …
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Collections Metrics Data is being displayed as ZeroThough the Collections Metrics ESS Jobs are run, the Collections Metrics data is being displayed as Zero for the Collectors, where as the Collections Managers are able t…
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Send Dunning Letters process is in ErrorSummary: I have ran Dunning Letter process, but it went into error without creating dunning letter. https://us.v-cdn.net/6034893/uploads/7H4FXV109WPK/7394135.log https:/…Hemanth Buccapatnam Tirumala 41 views 6 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Dunning letter is not getting generated,Summary: Hi I have enable staged dunning and whenever i am trying to run the dunning letter it';s going into error and in the error it;s also not generating any proper e…
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SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Created" statusSummary: SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Completed" status Content (required): Hi, Looking here, at Strategy Tasks for a sample …
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Multiple dunning letters sent to the same customer?Summary: A Customer has the same email id saved 2 times at the customer site level, however the send dunning letter process sent out the dunning letter 12 times to the s…
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Manage resources under collections workbench doesnt reflect all the collectorsSummary: Hi Team, We moved from R12 to Fusion, for DM invoices we applied fix to exclude the migrated invoices from Dunning. We used the below webservice to perform the …Lavanyaa Damodaran 54 views 8 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Foreign currency receipt reversal to apply FX rate at the original receipt dateSummary: We have a requirement to maintain original FX rate when reversing foreign currency cash receipts in AR. Is there anyway to achieve this, UI or via API's? Curren…Raj Mohanraju FRNT 21 views 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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How to send notification to Collector when Credit Memo request (Dispute) is approvedRequirement: Based on communication from customer, Collector send those potentially disputed transactions to DMT (Dispute Management team). Then DMT further takes up tha…CA Nirmal Choudhary 51 views 1 comment 0 points Most recent by CA Nirmal Choudhary Receivables & Collections -
Case folder in collections workbench doesnt hold history of NotesSummary: Hi Team, I created a case folder in collections workbench including 3 invoices (Invoice 1, Invoice 2, Invoice 3). I entered notes against this case folder (Case…Lavanyaa Damodaran 11 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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IN collections workbench need to back date receipt dateSummary: HI Team, In collections workbench, we need to back date From Date as highlighted from 2020, currently it is like a 1 month time frame. If we need to back date t…Lavanyaa Damodaran 11 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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SQL Select Query to Oracle SaaS TablesSummary Aside from OTBI, BIP or BI Analysis - is there another way to query-select SaaS Tables? Like an Oracle-provided Tool or 3rd Party ApplicationContent Hello, Aside…