Collections Work Area
Discussion List
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Is customer site level profile is required for sending dunning lettersSummary: Is customer site level profile is required for sending dunning letters Content (please ensure you mask any confidential information): Version (include the versi… -
Collections Transaction Default Business Unit InquirySummary: Can we setup what default Business Unit that should show or display first on the Collections - Transaction Tab? Our Client has multiple Business Unit assigned t…Tsikoy Caringal 81 views 3 comments 0 points Most recent by Swapna.Sappidi Receivables & Collections -
How the escalation of strategy tasks in advanced collections works?Summary: I want to know how the strategy tasks can be escalated. I see that while configuring the strategy tasks there is an escalation check box. How can that functiona…Akash Gaur EY 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi Receivables & Collections
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Functional setup task controls the visibility of Pay, Dispute,adjust in collections - transactionsSummary: Is there any setup available to hide the pay, dispute and Adjust in collections - transactions tab? Please help on this. Content (please ensure you mask any con…
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Need to hide the actions under CollectionsWe have a request to hide the Actions (Pay, Dispute, Adjust) under Collections > Click on any customer Can anyone please help us with this request?
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How to Configure Strategy Tasks on the basis of due datesHi Team, My Client wanted to configure the Automatic Strategy task to send the Reminder Letters to client on the basis of due dates. Can someone please help me how to co…
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Dispute workflow configurationSummary: We are implementing Collections module, and we have some questions about the approval workflow of the Disputes. Once a collector submits a Dispute to a transact…
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Using API how to add a note for Advance CollectionsSummary: I have a request to add notes to multiple clients that is visible in the Advance Collections module Content (please ensure you mask any confidential information…
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What is the character limit for a collections note?Summary: Is there documentation on the character limit for a transaction note in Collections? Content (please ensure you mask any confidential information): In Collectio…Tiger_320-Oracle 11 views 1 comment 0 points Most recent by KaranRaj-Oracle Receivables & Collections
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Option to add minimum dunning amount is not showing up at the Party profile level in Adv. CollectionSummary: We are performing the collection activity in the customer party level. We need to put some control on the minimun duinning amount in the profile level. The cuts…Soumajit Karmakar 1 view 1 comment 0 points Most recent by Baskara Sateesh-Oracle Receivables & Collections
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Setting up Advanced collections module and collectors have been setup and assigned to a customerSummary: We are setting up Advanced collections module and collectors have been setup and assigned to a customer but the information is not showing up on the Collections…
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Need to add a value to the Account Status dropdownSummary: We need to add a value to the Account Status dropdown, as Bankrupt, under the Profile Class at the Account Level of an customer. Which lookup code/task allows u…
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Status of the Customer is not getting updated to Bankruptcy at the Account LevelSummary: Status of the Customer is not getting updated to Bankruptcy at the Account Level Content (please ensure you mask any confidential information): Our Business Lev…
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How to get Collections preference sets Oracle Advanced CollectionsSummary: When trying to complete Manage collections Preferences we are unable to select a collections Preference set. Content (please ensure you mask any confidential in…
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How to assign Collection Agent to a Collection ManagerSummary: We have multiple Collection Agents and multiple Collection Managers all operating in same Business Unit. However, how to restrict which Collection Manager acces…Krishna S Tatta 72 views 5 comments 0 points Most recent by CA Nirmal Choudhary Receivables & Collections
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The customer account notes do not display in Collections work areaSummary: In Oracle Collections, after pulling up a customer account and then navigate to the customer account notes, the Actions drop down is grayed out and no notes app…Stephen Masterson 161 views 6 comments 1 point Most recent by Pavan Vasireddy Receivables & Collections
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Correspondence Method = E-mailSummary: Where in the cofniguration is the Method taken from? Here it is E-Mail. I want to change it to Print Site Profile - no preferred contact method: I do not want t…
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Collections Dashboard is not getting updatedSummary: Collections Dashboard is not getting updated for the respective Collection Agent. All the infotiles show 0, even though there are delinquent customers & delinqu…
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What are the conditions for capturing a customer in the Advanced Collections work area?Summary: If a customer has only current bucket transactions, is that customer captured in the Collections work area? 2. If a customer has only standard receipts or credi…Fredrick Ignatius 1 view 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Status field is blank for current transactions in the Advanced Collections Transactions tabhttps://us.v-cdn.net/6034893/uploads/NZ0JRO3BBHL0/status-field-is-blank-for-current-transactions-in-the-advanced-collections-transactions-tab.docx Summary: Status field …Fredrick Ignatius 21 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections