Collections Work Area
Discussion List
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Functional setup task controls the visibility of Pay, Dispute,adjust in collections - transactionsSummary: Is there any setup available to hide the pay, dispute and Adjust in collections - transactions tab? Please help on this. Content (please ensure you mask any con… -
Need to hide the actions under CollectionsWe have a request to hide the Actions (Pay, Dispute, Adjust) under Collections > Click on any customer Can anyone please help us with this request?
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How to Configure Strategy Tasks on the basis of due datesHi Team, My Client wanted to configure the Automatic Strategy task to send the Reminder Letters to client on the basis of due dates. Can someone please help me how to co…
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Dispute workflow configurationSummary: We are implementing Collections module, and we have some questions about the approval workflow of the Disputes. Once a collector submits a Dispute to a transact…
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Using API how to add a note for Advance CollectionsSummary: I have a request to add notes to multiple clients that is visible in the Advance Collections module Content (please ensure you mask any confidential information…
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What is the character limit for a collections note?Summary: Is there documentation on the character limit for a transaction note in Collections? Content (please ensure you mask any confidential information): In Collectio…Tiger_320-Oracle 12 views 1 comment 0 points Most recent by KaranRaj-Oracle Receivables & Collections
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Option to add minimum dunning amount is not showing up at the Party profile level in Adv. CollectionSummary: We are performing the collection activity in the customer party level. We need to put some control on the minimun duinning amount in the profile level. The cuts…Soumajit Karmakar 1 view 1 comment 0 points Most recent by Baskara Sateesh-Oracle Receivables & Collections
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Setting up Advanced collections module and collectors have been setup and assigned to a customerSummary: We are setting up Advanced collections module and collectors have been setup and assigned to a customer but the information is not showing up on the Collections…
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Need to add a value to the Account Status dropdownSummary: We need to add a value to the Account Status dropdown, as Bankrupt, under the Profile Class at the Account Level of an customer. Which lookup code/task allows u…
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Status of the Customer is not getting updated to Bankruptcy at the Account LevelSummary: Status of the Customer is not getting updated to Bankruptcy at the Account Level Content (please ensure you mask any confidential information): Our Business Lev…
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How to assign Collection Agent to a Collection ManagerSummary: We have multiple Collection Agents and multiple Collection Managers all operating in same Business Unit. However, how to restrict which Collection Manager acces…Krishna S Tatta 77 views 5 comments 0 points Most recent by CA Nirmal Choudhary Receivables & Collections
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The customer account notes do not display in Collections work areaSummary: In Oracle Collections, after pulling up a customer account and then navigate to the customer account notes, the Actions drop down is grayed out and no notes app…Stephen Masterson 172 views 6 comments 1 point Most recent by Pavan Vasireddy Receivables & Collections
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Correspondence Method = E-mailSummary: Where in the cofniguration is the Method taken from? Here it is E-Mail. I want to change it to Print Site Profile - no preferred contact method: I do not want t…
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What are the conditions for capturing a customer in the Advanced Collections work area?Summary: If a customer has only current bucket transactions, is that customer captured in the Collections work area? 2. If a customer has only standard receipts or credi…Fredrick Ignatius 1 view 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Status field is blank for current transactions in the Advanced Collections Transactions tabSummary: Status field is blank for transactions with a due date equal to or later than the system date. However, when unpaid reasons are added to these transactions, the…Fredrick Ignatius 21 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Any SQL queries that can help to extract advanced collections data ?Summary: SQL queries to extract advanced collections data Content (please ensure you mask any confidential information): Hi, We need to extract advanced collections data… -
Is there a way trigger/resend the print email to customer from collections screen?Summary: Content (please ensure you mask any confidential information): Is there a way to trigger/resend the print email to customer from collections screen? Version (in…
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Bulk Delete/Remove Attachments from Invoice UI for ReceivablesSummary: We have recently enabled Advanced Collection and In advance collection we have feature called RESEND. To enable that feature we have made configuration changes …Sukesh Kyadarwar 42 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Why second staged dunning letter didn't generate?Summary: Content (please ensure you mask any confidential information): We have defined Staged dunning configuration with Common set, checking the box for Include Curren…