Configuration and Administration
Discussion List
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How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r… -
Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when… -
Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and th…User_2025-01-31-00-25-12-234 53 views 3 comments 0 points Most recent by Kerri Belluomini Fusion Service -
How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.SofiaIzlom 111 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your idea… -
How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
How to create the Note (standard) sub-tab in the service request entity?Summary: Hello, We need to create the Note (standard) sub-tab in the service request entity. But we cannot create the relationship between the two entities. Thanks! Best…
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Custom Object AttachmentsSummary How do you enable attachments for custom objectsContent I'm using Intelligent Advisor to create new records on a custom object. I also need to save file attachme… -
How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
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SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p… -
Will there be any cost involved when using VBCS to extend Oracle fusion sales and serviceSummary: We are planning to use VBCS(which comes along with fusion license for DCS) to extend Oracle fusion sales and service. Like to know will there be any cost involv…
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Service Request - Attachment Size LimitSummary Service Request - Attachment Size LimitContent Hi Team, What is the size limit of attachment per incident? Is it similar like service cloud or any difference in …User_2025-01-31-00-30-32-814 120 views 12 comments 3 points Most recent by KMChris-Oracle Fusion Service
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What are the uses of Employee & Resource Roles in OECSummary What are the uses of Employee & Resource Roles in OECContent Hi All, I want to know a good description for roles Employee and Resource What is the purpose of Emp…
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Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…User_02ANP 110 views 2 comments 0 points Most recent by Kishore Padala-Support-Oracle Fusion Service
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1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service… -
Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
Recommendation on migrating Assignments rulesRecommendation on migrating Assignments rulesSiraj Syed -Support-Oracle 41 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle Fusion Service
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BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w…Devashish Saun 91 views 0 comments 0 points Started by Devashish Saun Payables, Payments & Cash Management -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
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How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
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How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
In B2B add synonyms for an article ?Summary: Synonyms not working in my knowledge page after adding the words in Manage search dictionaries. Content (required): Added a synonyms under manage search diction…
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In B2B under authoring classic page can we filter article by date updated/publishedSummary: Can we filter articles based on ‘date updated’ and /or ‘date published’ in B2B OKM authoring page. Tried to add a filter in advance search but couldn't find the…
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Can we get all Lookup Codes present in the B2B Service cloud Application Using Adaptive Api Search.Summary: we're trying to fetch all the lookup codes present the B2B Service cloud Application Using Rest Api and Adaptive Search as well, any suggestions would be apprec…
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Why Requested Date field changes to a day before when a new Work Order is saved?Summary: Requested Date field changes to a day before when a new Work Order is saved. Content (required): Requested Date is a standard field in Work Order Object in B2B … -
How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …