Visual Builder Studio (VBS) Extensions
Discussion List
-
How can I be notified when a customer replies to a message?Summary: Hi, Employee posts a message → assigned HR Help Desk agent receives a Bell notification → recipient/message controlled from Notification Preferences. I followed… -
Is it possible to hide the edit (pencil) button for employees?Summary: When employees use the edit/pencil button the information is locked down/read only, so it it possible to hide this altogether via VBS? screenshot below Content …
-
Is it Possible to rename 'Parent Page' name in Helpdesk?Summary: We have a requirement to Rename 'Parent Page' to 'Back'. Is it possible to customise and rename this field? We tried to check through VBS but there is no Fragme…
-
Escalate feature is not showing on help desk requests after migration from classic to RedwoodSummary: Escalate feature is not showing on help desk requests after migration from classic to Redwood. Could you please suggest asap Content (please ensure you mask any…
-
Can we make Affected Party mandatory?Hi all, I cannot find a way to make Affected Party mandatory. If I try to do this in Application Composer, it always fails to save due to "Provide a valid value for Affe…
-
How to enable Milestones on Case pageHi Experts As we have Milestones on Helpdesk Request page as below: Is it possible to add similar on Case page? -
How can I make an HR Help Desk Category field required in Employee pages?Summary: We want to make a Category required field in Employee creation and edit pages. We can make required directly from the fields tab but that will be applied to age…
-
Case Management - Add Custom field in Case Page Redwood (Create Case)Summary: Hi All, we have a requirement to create a custom field for specific Case type in Case management. We are following the document "How do I add a custom field cre…
-
Transfer Helpdesk RequestSummary: Can we add/remove the values in the below screenshot for transfer helpdesk request smart action? Content (please ensure you mask any confidential information): …
-
“You no longer have access to this request”Summary: When trying to update a field in an HR Helpdesk Service Request as an agent, the following error appears: “You no longer have access to this request.” Details: … -
Set Field length for Custom Field created via Application Composer in HR HelpdeskWe have created a custom field on the 'Create Helpdesk Request' page to capture Employee ID using Application Composer. It is a 'Number' field. We want to restrict the n…Sheetal Ravindra Shedbalkar 26 views 2 comments 0 points Most recent by Sheetal Ravindra Shedbalkar Help Desk -
Help Desk Requests error after VBS PublishSummary: Hi - We recently made some custom configuration changes in our VBS tool for Next Gen Help Desk (this includes custom fields, field templates, etc.). After publi…
-
How to use advanced mode within VBS and is it supported?Summary: There are some elements within VBS Express Mode that we are unable to configure in Redwood but we may be able to manipulate them within Advanced mode by amendin…
-
HR Helpdesk Resolution DescriptionSummary: Employees must receive an email notification when a ticket is Resolved or Rejected; the email must include the complete resolution details entered by the agent
-
Object Workflows once ticket breaches SLA ,routed to different queue,reassigned or changes statusSummary: Hi Everyone, We are currently looking for different custom Object workflows to trigger email notifications to the Primary Point of contacts in HR Help Desk. Ema…
-
26C: Can we hide the button to Start the Employee Help Desk Self Service Assistant from Search?Summary: In 26C, there is a new feature: Start the Employee Help Desk Self Service Assistant from the search bar https://docs.oracle.com/en/cloud/saas/readiness/service/… -
need steps for Conversions from Service Now to HR HelpdeskSummary: we want to migrate our tickets details from service now to HR Helpdesk Content (please ensure you mask any confidential information): Hi, we need steps for conv…
-
While making changes in VBS, it is getting deployed but are being removed after some timeSummary: I have added custom fields on a page and published it. Its showing there temporarily. When I close the page and open it again, changes are being removed from th…
-
How can we prevent an Employee from changing the Status of a Help Desk Request?Summary: When an employee is viewing their own Help Desk Request, they can click the Edit button and then change the Status. Is there a way to make the Status field read…
-
Hide Household in Case ManagementSummary: Hi All, We want to hide the household section in Case management. We tried removing the privileges for households area by referring the document - How do I enab…
-
Is it Possible to Enable a DFF on the HR Help Desk Agent Page?Summary: Hi everyone, I wanted to check if anyone has been able to enable or create a Descriptive Flexfield (DFF) on the HR Help Desk page that HR Help Desk agents use. …
-
Ability to track cases via accused, not complainantSummary: As of now, an employee can submit a case, but there is no delivered field to capture the name of the person they are accusing, (for example, in a case of harass…Sheetal Ravindra Shedbalkar 52 views 6 comments 0 points Most recent by Sheetal Ravindra Shedbalkar Help Desk
-
How to set email channel field to blank while sending email?I have a requirement to set the email channel field to blank value when a user attempts to send an email. I have tried this via VB and this region does not seem to be cu… -
Service requests are not assigned to queue on next Gen HelpdeskSummary: Hi , we are working on migrating Classic HR Helpdesk to Nextgen Redwood helpdesk. After completing migration jobs , i can see all queues has been migrated and i…