To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Free tier instance disabledUnable to start instance: Instance ocid1.**** is disabled and will not accept any action requests. Please contact customer support to reenable. About an hour ago, my fre… -
[Blocked] PAYG Upgrade System Error ($100 Authorized) - Ref #260902-002513Summary: [Blocked] PAYG Upgrade System Error ($100 Authorized) - Ref #260902-002513 Content (please ensure you mask any confidential information): Hi OCI Community Moder…
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AI Agent Studio 26A – Dynamic Effective-Of Header Parameters Not Resolved in Business ObjectSummary: In AI Agent Studio (26A), dynamic parameters passed in the Business Object headers are not getting resolved, causing an Invalid Effective-Of header error. Conte…
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[ACCOUNT ACCESS ISSUE] Password Reset Email Not Arriving — Suspected Account Compromise (Free Tier)Hello OCI Community Support Team, I am unable to receive the password reset email for my Free Tier OCI account and I suspect my account may have been compromised. Here a…
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Always Free E2.1.Micro stuck in Processing after reboot migration window endedSummary: An Always Free VM.Standard.E2.1.Micro instance in ap-singapore-1 remains unreachable after its required reboot migration window ended. The maintenance event is …
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Always Free A1 instance disabled and cannot be started - re-enable or recovery guidance requestedSummary: Always Free A1 compute instance in Saudi Arabia Central (Riyadh), region me-riyadh-1, is administratively disabled and cannot be started or resized. OCI Support…
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OCI FREE TIER PASSWORD RESET LINK NOT RECEIVEDSummary: Free Tier Account Locked Out / Reset Email Blocked Content (please ensure you mask any confidential information): Hello OCI Community Team, I am locked out of m…
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Always Free A1 instances disabled and cannot be started after reducing resources to 2 OCPU / 12 GBSummary: Both of my Always Free VM.Standard.A1.Flex instances are disabled and cannot be started, despite being within the current Always Free limits. Content (please en…
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unable to restart instanceSummary: unable to restart instance Content (please ensure you mask any confidential information): After my instance was stopped by the system, it can no longer be resta…
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Unable to upgrade Free Tier to PAYG because billing country is lockedSummary: I am trying to upgrade my OCI Free Tier account to Pay As You Go. However, the billing country associated with the account is set to China Mainland, while I now…
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Free Tier to PAYG upgrade stuck in progress and Support Chat failsHello Oracle OCI Team, I am experiencing a very similar issue with my OCI Free Tier account. I requested an upgrade from Free Tier to Pay As You Go. The upgrade process …
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Always Free A1 instance disabled – unable to resize from 4 OCPU/24GB to 2 OCPU/12GBSummary: My long-standing OCI Always Free Ampere A1 instance has been administratively disabled, and I cannot resize it to comply with the updated Always Free allocation…
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Active PAYG account, no CSI, no self-service PTR option - literally no route to Technical SupportI've been an Oracle Cloud customer for over 5 years now, and in all that time I've never actually had a working support entitlement on this account. This PTR request is …
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Title: Both of my Always Free A1 instances were disabled — please help re-enable themHello Oracle OCI Team, I have an OCI Always Free account with two VM.Standard.A1.Flex instances. Both instances were disabled following the recent change to the Always F…
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Generic account creation error on Oracle Cloud Free Tier signupSummary: Generic "an error occurred while creating your account" error on every OCI Free Tier signup attempt, despite verified accurate info. Support ticket open 3+ days…
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Oracle Cloud Free Tier (agueelo): Password reset successful but no email receivedSummary: I cannot access my Oracle Cloud Free Tier account (agueelo). Password reset always reports success, but no reset email is delivered. There is a strong suspicion…
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VM Data recoveryMy existing Oracle Cloud Always Free Ampere A1 instance was administratively disabled as part of the August 2026 Always Free compute-limit change. The instance is curren…
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Always Free A1 instance disabled after trial end - please re-enableHello Oracle Support / Community, Please escalate this to OCI Compute operations for a manual re-enable. My existing Always Free Compute instance is provider-disabled an…
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docker login i/0 time outSummary: i/o Time out error. when i try to login to docker from OCI Cloud Shell. I have setup OCI Cloud Shell as per instruction 1. Updated the context 2. updated the re…
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Upgrade to PAYG blocked: cards instantly declined by Oracle Pay, no bank auth - SR 260806-000399Hello Oracle team and community. My tenancy densirein (home region Mexico Central/Queretaro, account denis@rein.cr, account type Promo, plan reference 29350004, Free Tie…
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Free Tier to Pay As You Go upgrade stuck in progressHello Oracle OCI Team, I requested an upgrade of my Oracle Cloud account from Free Tier to Pay As You Go several days ago, but the upgrade is still stuck in progress. Th…
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Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enableSummary: Always Free A1.Flex instance disabled, cannot resize to new limits — please re-enable Content (please ensure you mask any confidential information): My Always F…
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Password reset dispatched by Oracle Chat Support but never delivered — Free TierSummary: Oracle Chat Support triggered a password reset from their side and confirmed it was dispatched, but it never reached my mail server. I'm the sole administrator …
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Custom Branding - Log in Text is not showingSummary: Custom Branding - Log in Text is not showing Content (please ensure you mask any confidential information): Steps : Login to OCI Go to Environment Go to Brandin… -
Error response from daemon: Get "https://phx.ocir.io/v2/": unknown: UnauthorizedSummary: Error trying to log into the oci registry through docker. Getting the following error: Error response from daemon: Get "https://phx.ocir.io/v2/": unknown: Unaut…
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Free Tier: Compute instance stuck in 'Terminating' for over 7 days (Region: us-phoenix-1)Summary: Compute instance stuck in 'Terminating' state for over a week, deadlocking the boot volume. Requesting backend assistance to force-clear the instance and detach…
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Reducing VM.Standard.A1.Flex OCPU to 2 and Memory to 12GBHello to you, I got an alert that my instance was stopped because of new imposed limits and I tried editing it to reduce this but got this error. API Error Instance ocid…
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Always Free A1 instance disabled – unable to resize to 2 OCPU / 12 GBHello, My Always Free VM.Standard.A1.Flex instance in US East (Ashburn) has been disabled. It was originally configured with: 4 OCPUs 24 GB RAM Shape: VM.Standard.A1.Fle…
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All free tier instances stopped and cannot be startedSummary: All free tier instances stopped and cannot be started with "Instance (…) is disabled and will not accept any action requests. Please contact customer support to…
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PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908Summary: PAYG upgrade stuck "in progress" for 9 days - Plan ref 43032908 Content (please ensure you mask any confidential information): My account (tenancy: kriptolupa) …