To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Upcoming Oracle Cloud webinars - Day One and BeyondJoin us for our upcoming Oracle cloud webinars. Click on the links below to register. July 21 - Security Series – Building Resilience with Cloud Network Monitoring July … -
"My Boss thinks I'm an OCI expert. I just watch 'What new in OCI' to stay ahead" - Video viewerThe October edition of 'Whats new in OCI' is now live on Youtube. Check out the latest updates: https://youtu.be/5_WAhxCtNKQ?si=52kqIY9seo1eo6QI We've just moved to the … -
Free certification for OCI now availableOracle University is offering free OCI training and certification for customers and partners through August 31, 2023. Gain in-demand skills across multicloud, database, … -
Free certification for OCI Generative AI through July 31stStay at the forefront of the AI revolution by getting certified for free as an OCI Generative AI Professional through July 31, 2024. Gain an understanding of fundamental…
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Support Center - attachment featureOracle Cloud Infrastructure (OCI) is committed to providing a premium support experience. Last year, we announced the launch of OCI Support Center, allowing customers to… -
Promotion extended! Get OCI certified for free through September 30, 2023Thanks to you, we achieved an unprecedented level of Oracle exam registration sign-ups for our Free OCI Training and Certification program. To show our appreciation for …
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New Workshop: Developing Cloud Native Applications on OCIWe’re pleased to announce a new workshop that makes learning easier for Developers and Solution architects to develop cloud native applications on Oracle Cloud Infrastru…
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Instance stuck in STARTING state, unable to stop or detach boot volumeMy compute instance has been stuck in the STARTING state for an extended period. I am unable to stop, reboot, reset, or detach the boot volume. The boot‑volume attachmen… -
I'm not receiving password reset emailsI'm not receiving my password reset email, live chat support tried to send the password reset emails, but failed to, then redirected me here to talk with developers. Clo… -
Free Tier Account Upgrade: You do not have access to perform this operationSummary: Logged in with admin email login, but still most screens are not working. Even the upgrade page says: You do not have access to perform this operation. Please c…
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ODI 14.1.2 Salesforce connectivity and options to handle Boolean data type columnsSummary: We have upgraded our ODI marketplace image on OCI from 12.2.1 to 14.1.2 recently. Post upgrade, we noticed ODI 12.2.1 is handling Salesforce integrations differ…
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how to modify idle session timeout for OAC and OIC ?we have a client requirement to decrease the timeout of OAC and OIC (Gen 3) to 15 minutes. Can this be done in IDCS? or is there a specific way for each application?
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"My Oracle Support Account"Summary: How to edit / set "My Oracle Support Account" value in OCI Profile ? Content (please ensure you mask any confidential information): Field exists & is displayed … -
My Free Tier account hasn't been upgraded to PAYGHello, everyone. I would appreciate any advice about this situation. Summary: I requested an upgrade to the Pay As You Go tier, but I haven't received a status update ye…
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deleted vm- now out of capacitySummary: Hi I accidentally deleted a VM , Content (please ensure you mask any confidential information): Hi I accidentally deleted a VM , now when I try to create a new …
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Hello, my Oracle Cloud account has been stolenI see no record of these emails being used to create an account: dhhfhx10@gmail.com or batsom@gmail.com Please provide the email address used for the sign up. If possibl… -
cancel account deletionI am an Always Free user and I accidentally submitted a Tenancy Termination Request. I need to cancel this request before my account is suspended. My Tenancy OCID is oci…
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Account Suspension Notice After Trial ExpirationSummary: Hi everyone, I am looking for some guidance regarding an account suspension notice I received. My 30-day trial recently expired. During the trial period and up …
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How to create a FTP server in OCISummary: Hi Experts I want to have a FTP / SFTP sever, can we provision this in OCI ? can you please help me with the steps. Content (please ensure you mask any confiden…
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Pending Oracle Cloud Account Free Tier Application since October 13thHello, I applied for an OCI Free Tier account on October 13, 2025. I received the email with the subject "Your Oracle Cloud Account is Pending Review" which stated my ac… -
Not receiving password reset email to my Recovery email addressSummary: Not receiving password reset email to my Recovery email address. Original email address that account was set up is now a stolen/hacked email address. So trying …
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AI Agent Studio || Clarification Needed on Licensing for AI Agent Studio (Embedded vs Custom AI)Hi Team, We reviewed the Oracle documentation and pricing pages on AI Agent Studio, but a few key licensing questions remain unclear. Could you please help clarify the f…
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How do corrections in Cost Reports relate to the corrected lines?Hello. I'm looking for some clarification on how the corrections described in the Cost Reports documentation actually work. Cost reports can contain corrections. Correct…
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Error creating a custom model of KEY_VALUE_EXTRACTION in OCI Document Understanding Annotations.Summary: I am trying to create a custom model of KEY_VALUE_EXTRACTION . I have all the labeled data from the label studio in the desired format but still getting the ann…
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How to determine password expiration for an IDCS service Account user in OCI Gen 2How to determine password expiration for an IDCS service Account user in OCI Gen 2 using Identity domain login? Earlier, in OCI Classic version, we login thru service ac…
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lost SSH key for VM.Standard.A1.Flex in availability domain AD-1 ,its now Out of capacity for shapeSummary: lost SSH key for Linux 8 VM.Standard.A1.Flex in availability domain AD-1 ,its now Out of capacity for shape for detach and attach boot volume method Can someone…
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My free tier account will be suspend within 30 daysSummary: I received twice email from oracle first one about free tier expired account and yesterday i receive an email that oracle suspend my account within 30 days and …
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[ACCOUNT ACCESS ISSUE] Password reset email never arrives – possible account compromise (Free Tier)Summary: I cannot access my Oracle Cloud Free Tier account. Password reset always reports success, but no reset email is delivered. During chat support, an unknown email…
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Telegram bot API is not accessible from my OCI instanceTCP connectivity failure from OCI Frankfurt to 149.154.167.220:443 (Telegram ASN AS62041). Traceroute drops immediately after OCI egress (62.67.24.18). Started today (31…
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Error when creating a custom model (type: KEY_VALUE_EXTRACTION) in OCI Document UnderstandingHello, I am trying to train a custom Document Understanding model in Oracle Cloud Infrastructure, but the training job fails during execution due to an annotation parsin…
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SSH issues and the instance is stuck in "Stopping"Summary: I can't SSH into my OCI. I'm using the original key that was working a few days ago, but now I get the connection refused error. I tried to reboot the instance …
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I lost access to my mobile device. How can I log in?I try to log in https://cloud.oracle.com/?region=us-sanjose-1 . I have lost access to my mobile device. How can I log in https://cloud.oracle.com/?region=us-sanjose-1 ? -
How to integrate Gen AI in oracle APEXWe want to integrate GEN AI in oracle APEX so that we can interact with the Database using human natural language. How we can setup GEN AI in Oracle APEX and OCI to achi…
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[RESOLVED] I can't reset my password for my free tier account.Summary: I can't reset my password. I've tried through the web chat, on the login page, etc and nothing works, I never receive a link. I have a free tier account. Conten…
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Listing of Oracle SaaS UCM REST API Endpoints for Upload and Download of FilesSummary: Initial planning and technical investigation for a critical integration project We require official Oracle documentation and guidance for implementing these f…
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I'm unable to connect to OCI console which is MFA enabled. The Email passcode never arrives.I'm unable to connect to OCI console which is MFA enabled. The Email passcode never arrives and it happened only today, till last week it was all fine. LiveChat Agent di…
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I can't login OCI even after resetting the password.Always showing "Invalid username or password" when I login OCI, even after I reset my password more than 10 times. I contacted the support agent. He told me that my acco…