To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
OCI - General
Discussion List
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MFA/2FA reset for Free-tier, Trial & Paid cloud accounts is now possible by Live chatMFA/2FA Reset Now Available via Live Chat for Free-Tier, Trial & Paid Cloud Accounts 📅Effective: January 28, 2025 Summary: If you have an OCI Free-Tier/Always-Free acco… -
OCI Always Free: Updated Ampere A1 Compute AllocationDo not post sensitive information in the comments. Example: OCID, tenancy name etc. Oracle Cloud Infrastructure has updated the Always Free allocation for OCI Ampere A1 … -
Event Cancellation NotificationYou may receive an event cancellation notification from Zoom, which may be incorrect. Kindly visit the CCC events calendar to confirm. Apologies for the inconvenience. -
Upgrade to Pay As You Go stuck in "Upgrade in progress" for 1 week (Ref: OCS-10267734)Summary: Account upgrade from Free Tier to Pay As You Go stuck in "Upgrade in progress" for 7 days (Order Ref: OCS-10267734). Content: Hello Oracle Team and Community Ad… -
PAYG upgrade workflow stuck in progress (Plan Reference: 42187506)Summary: Free Tier to Pay As You Go Upgrade Stuck in Progress Indefinitely - Plan Reference: 42187506 Content (please ensure you mask any confidential information): Acco…
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Free Tier createAccount HTTP 400 — Incident 261024-001281 — request manual provisioningHello, I need help completing Oracle Cloud Free Tier provisioning. - Signup email: [removed] - Intended Cloud Account Name / tenancy: ssfightcq - Home region: Singapore;…
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Cannot reset password, reset email not arriving (Free Tier, production workloads)Username: ocigalaxyhost. Registered email: o***@g***.com.br. Home region: [região]. Cloud Support Chat reference: 261024-001086. A manual password reset was triggered by…
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I cannot reset my cloud passwordSummary: I have been trying to reset my password for a week but I never receive the reset link. There must be some other way! Content (please ensure you mask any confide…
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OCI Free Tier account terminated - Live Chat referred me here for assistanceSummary: OCI Free Tier account reported as terminated after an MFA recovery request. Live Chat referred me to this forum for further assistance. Content: Hello Oracle te…
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Will my A1.Flex instance remain Always Free after my trial expires?My Oracle Cloud Free Trial expired on October 18, 2026. I have an existing VM.Standard.A1.Flex instance created on September 18, 2026, in me-dubai-1. The instance was or…
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OCI Email Delivery: Gmail rejects messages with 550 5.7.1 — shared IP reputation on Always FreeSummary Gmail rejects legitimate personal emails sent through OCI Email Delivery with SMTP error 550 5.7.1 (UnsolicitedMessageError). I am using Oracle Cloud Always Free… -
WAF configuration for CVE-2026-109618 CVE-2026-109619Good Day, How do i add protection against CVE-2026-109618 CVE-2026-109619 on OCI WAF? Thanks
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14 Days of Complete Silence & An Infinite Runaround: Documented Breakdown of Oracle's Broken SupportDear Oracle Community and OCI Leadership, I am posting this publicly not merely out of frustration, but to document a systemic failure in Oracle’s onboarding and custome…
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OCI Free Tier signup fails after successful debit-card verification — account creation errorHello Oracle Cloud Community, I am trying to create my first Oracle Cloud Free Tier account, but I have been unable to complete the signup for almost one month. I would …
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Deleted accountHi, there. i was a PAYG customer for many years until my account (under the name bugattiboy01) and all servers / access was deleted without any prior notification and no…
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Oracle Cloud Free Tier to PAYG Upgrade Stuck in Progress Since October 12Hello everyone, I submitted a request to upgrade my Oracle Cloud Infrastructure account from Free Tier to Pay As You Go (PAYG) on October 12, 2026. The card verification…
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Password reset email never arrives, but other emails from the same sender do (Free Tier tenancy)Summary: Hello, I'm locked out of my Free Tier tenancy: the password reset emails never arrive. Account email (username): v***@gmail.com What I've already tried: Clicked…
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Always Free A1 disabled in Chuncheon: zero limits, boot backup available. Data recovery?Hello Oracle team and community, I have an Always Free-only tenancy in South Korea North (Chuncheon), ap-chuncheon-1, which is my home region. I have not upgraded to Pay…
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When i try sign in OCI i get response "That name didn't work, want to try again?"Timeline 2 Aug 2026: I registered an Oracle Account and an OCI Free Tier account. Region/country: Indonesia. 12 Aug 2026: I received an email titled “You have 20 days le…
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VM.Standard.E2.1.Micro - Stuck in processing after hardware failureSummary: I have two Free Tier E2.1.Micro instances that stopped and are now stuck after what seems like a hardware failure on a node and they are stuck in "Processing" "…
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Free account stuck upgrading to paidYour upgrade is in progress. You will receive an email confirmation when your upgrade is completedMessages region has new messages. Press F6 to navigate.Plan reference 1…
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URGENT: OCI Free Tier tenancy terminated — request for data recoveryHello Oracle team, My OCI Free Tier tenancy was recently terminated by the system without any warning or explanation. I contacted Oracle Cloud Support through the offici…
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OCI Free Tier account access recovery — password reset emails not receivedSummary: Unable to access an OCI Free Tier account because password reset emails are not received. Oracle live chat directed me to this forum. Content: Hello Oracle team…
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Always Free Instance stuck in MODIFIED state and cannot reboot or terminate - ap-chuncheon-1Content (please ensure you mask any confidential information): Hello, My Always Free instance has been stuck in the "MODIFIED" state for hours. I have tried to reboot an…
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Long-standing Free Tier Account (Active since 2021) SuspendedHello Oracle Community Team and Moderators, I am writing to respectfully request assistance regarding my OCI account, which was unexpectedly suspended on October 8th, 20…
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Free Tier tenancy termination requested in Oct 2025 never completed, cannot log in or sign up againHello, I requested the termination of my Oracle Cloud Free Tier tenancy in October 2025. Almost a year later, the account still shows as "pending delete". As a result: I…
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I can't login to my Oracle Cloud accountSummary:I can't login to my Oracle Cloud account Content (please ensure you mask any confidential information): Dear Account Manager: My Oracle Cloud Account has a probl…
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Unable to Restore Instance from Existing Boot Volume – VM.Standard.A1.Flex Out of CapacitySummary: Hello Oracle OCI Community, I am trying to restore my previous OCI compute instance using its existing Boot Volume. The original instance is no longer available…
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My IPSec got deleted without my knowledge and no logSummary: About 1-2 hours ago, my IPSec are all deleted without any audit log. Content (please ensure you mask any confidential information): I have been using the IPSec …
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Authorization failed or requested resource not foundHello, I'm unable to access any resources in my Oracle Cloud Free Tier account, and I was directed here by Oracle chat support (Incident ID: 261013-000103). Account deta…
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Help recovering missing OCI instance and existing boot volumeMy OCI compute instance is no longer visible in the OCI Console dashboard or in the instance list when queried through the OCI CLI. However, its original boot volume sti…
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Baremetal or VM in DR site for eBSSummary Baremetal or VM in DR site for eBSContent while moving an eBS customer to cloud, primary datacenter and DR would be in different regions . In case of a total fai…
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MFA Reset Request - Always Free - lost phonePlease reset MFA on my Always Free OCI tenancy. Registered email: 958863987@qq.com Tenancy name: e58863987 Identity domain: OracleIdentityCloudService Phone used for MFA…