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Case Workflow Set Field Value Not Working

edited Dec 2, 2019 3:41PM in SuiteCloud / Customization 4 comments

I am updating hundreds of Case records to set values for custom fields based on Customer records and Transaction records.

I am using Mass Update.

Case record custom field #1 sourced from the Transaction record works great.

Case record custom field #2 sources from Customer records returns a null value.

#1 and #2 are the same exact field types with same characteristics.  The sourced from fields are also the exact same types, except one is on a Transaction record and the other is a Customer record.

Any ideas why the Case field can't source from the Customer record in a Workflow?

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