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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Awaiting Customer Reply - nope
Customer Support folks - here's one support workflow that frankly just doesn't work: Awaiting Customer Reply. Here's an example:
1) User called to report performance issues
2) Support said they'd call her back. They didn't. Several days later, I noticed that the case was closed.
3) I went into the Support center to re-open it and ask why the case was closed and request that someone call her back as promised.
4) Received email from NetSuite asking for her name and contact information. At this point the case status was set to Awaiting Customer Reply.
5) I replied (promptly) to the email and sent the requested information.
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