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Case/issue abstracts entered incorrectly

edited Dec 4, 2019 2:09PM in General

NS Support managers:  I for one am getting pretty darn annoyed at how the TSRs enter our case/issue summaries, as they are often incorrect or incomplete.  Case in point:

Our beta account was an unmitigated disaster - every single transaction (as well opening customer records) resulted in an "unexpected error".  At the end of the beta period, after several  follow-up phone calls to beta support, it was escalated to "fix before upgrade".  This morning I got a notification email to the effect that we would be upgraded tomorrow night.  Naturally I replied to the email and called the beta support line, since no one had told me that the major issues were fixed (on one, the status was just "currently not reproducible").  My questions to the support rep were simple:  has there been any change to the status of the issues, and are we actually being upgraded tomorrow?

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