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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Case/issue abstracts entered incorrectly
NS Support managers: I for one am getting pretty darn annoyed at how the TSRs enter our case/issue summaries, as they are often incorrect or incomplete. Case in point:
Our beta account was an unmitigated disaster - every single transaction (as well opening customer records) resulted in an "unexpected error". At the end of the beta period, after several follow-up phone calls to beta support, it was escalated to "fix before upgrade". This morning I got a notification email to the effect that we would be upgraded tomorrow night. Naturally I replied to the email and called the beta support line, since no one had told me that the major issues were fixed (on one, the status was just "currently not reproducible"). My questions to the support rep were simple: has there been any change to the status of the issues, and are we actually being upgraded tomorrow?