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Standard reports
Support managers,
1) Please tell your support people not to respond to reports of DEFECTS in standard reports by telling us how to get around it in a CUSTOM report and then closing the case.
Ref: case # 695728, wherein the standard Sales by Customer reports include payment TERMS (negative amts) on them - which are clearly not sales amounts - and besides why would the terms discount be on a sales report while the actual payment amount ISN'T on it???
2) If you close a case or isssue with "as designed", kindly explain WHY.
Ref: case # 687664, associated with issue # 141283: "Amounts in the Sales by Partner Detail do not match the amounts per line item on the Sales Invoice."