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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Option to enter case number in Support IVR
PROBLEM:
I'm always having to call back NetSuite support regarding existing cases, because all necessary information is not collected upfront. Additionally, I'm extremely busy, and I rarely catch call backs so I usually end up having to call back.
SUGGESTION:
It would be great if we could enter our case # and have it routed to the appropriate tech instead of having to go through the routine: company name, your name, contact info (no, it NEVER has changed), what is this regarding, etc. I'm guessing more and more people are entering cases online and calling in to follow-up. To speed up this process, we could call in to a special number enter our case number, and have it routed to the correct tech.
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