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answering a call from NS support is mandatory to get support?

edited Dec 4, 2019 2:08PM in General 8 comments

must of the tickets I open on the customer center get an autoresponder saying NS support tried to contact me by phone but they could not find me and then ignore the actual ticket.

Its probably true, because I move a lot from my working place.

why would I take the time to write a ticket reporting a bug or a problem on the system if I need to answer a call from netsuite support team? I understand the good will of calling, that is nice, but please do not ignore the initial ticket NS.

I hope there was a setting to chose

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