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When is Support not Support?

edited Dec 4, 2019 2:08PM in General 2 comments

I called NS Support last week on Wednesday.
We had a WebEx session.
After the call I did not receive an email notification / summary.

I called again on Thursday chasing the call and asking for a call number.
I talked through the issue with another support person because the call notes were "insufficient and not clear".

I was told that a person more qualified would call before 4pm my local time and did, this time, receive an email update.
They failed to call...

They sent me an email and it had suggestions to resolve the issue, suggestions I had already clearly tried and made clear they knew I had tried!

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