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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Customer Support on Defects and Enhancements Seriously Lacking
We are fairly new to NetSuite, having cutover last April. I wanted to know if my company's experience with tech support is what we should be expecting going forward.
We now have 2 defects and enhancements that we feel really should be defects. Some of these now date back 5 months. There appears to be no way to check and see if any of them are being worked or likely to be fixed anytime in the near future.
There appears to be no way of tracking these or escalating them. We have another that we encountered this last few weeks where a saved search executed in the UI takes a couple seconds but when executed through Web Services takes over 6 minutes. Because of operational necessity, we created a workaround. So now Customer Service is telling us that because we are no longer in a stop work mode, the issue is classified "U5" and, from experience with our other issues, I doubt that we will see it resolved anytime in the near future.