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We'd love to hear your thoughts on the Latest updates in the NetSuite Support Community (UI/UX edition) – December 2025. Your feedback is important to us—please let us know what you think or any suggestions you may have in the comments!

Customer Support Center Review

edited Dec 3, 2019 5:32PM in General

We are a Small Business Suite user and are currently evaluating the Full Netsuite product. Our greatest need is to offer a high quality web portal to provide our customer end users with case management access via the web. While we do have a demo account and testing is going well, we have no visability into the end user experience as we are unable to replicate this capability on the demo account.

I am curious if there is a full Netsuite user out there who would be willing to share their experiences both pro's and con's about what the full Netsuite support portal experience is like from an end user standpoint. Looking for both the look and feel of the portal, but equally importaint are the features available to the end user who wants to query case information for their users.

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