Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Customer Support Center Review
We are a Small Business Suite user and are currently evaluating the Full Netsuite product. Our greatest need is to offer a high quality web portal to provide our customer end users with case management access via the web. While we do have a demo account and testing is going well, we have no visability into the end user experience as we are unable to replicate this capability on the demo account.
I am curious if there is a full Netsuite user out there who would be willing to share their experiences both pro's and con's about what the full Netsuite support portal experience is like from an end user standpoint. Looking for both the look and feel of the portal, but equally importaint are the features available to the end user who wants to query case information for their users.