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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
SCA / Montblanc Search Behavior
We're seeing a bug in the way search functions on our SCA site that is in development. While typing in a search phrase, the type ahead will trigger (loading wheel) and you can continue typing. If you managed to finish typing and hit enter before the type ahead results populate, the search will either do nothing or the search will activate using only the keywords entered when the type ahead started to process.
Examples:
"Dell 4TB SAS Drive"
While typing the type ahead may start processing at "Dell 4TB SA". If I complete the search phrase and hit enter before the type ahead results appear the search will use "Dell 4TB SA" as the phrase rather than everything I had typed in.
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