Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
How to handle returns for service?
We don't have many returns from customers where we issue a refund. What we do have is customer's sending in their product for service, upgrading, etc.
I'm trying to find out how to use NetSuite to handle this. Sometimes the service or upgrade results in an invoice being generated. The RMA system has some of the features that I like and I would like to have something like that for servicing a customer's product.
Would cases would be useful for this? I haven't used them much, I haven't seen anything in the documentation that indicates that a sales order or invoice can be generated from a case. I also don't see any systems that manage the authorization of a return for service.
Steve Klett | Senior Developer
NetValue Technology