Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.
Save $30 - limited to first 1,000 registrants
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
How to handle returns for service?
We don't have many returns from customers where we issue a refund. What we do have is customer's sending in their product for service, upgrading, etc.
I'm trying to find out how to use NetSuite to handle this. Sometimes the service or upgrade results in an invoice being generated. The RMA system has some of the features that I like and I would like to have something like that for servicing a customer's product.
Would cases would be useful for this? I haven't used them much, I haven't seen anything in the documentation that indicates that a sales order or invoice can be generated from a case. I also don't see any systems that manage the authorization of a return for service.
Steve Klett | Senior Developer
NetValue Technology
0