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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Managing subscription lifecycle
We recently implemented NS for marketing, sales and service of our subscription business. I'm looking for the best practice for managing a subscription's life cycle in Netsuite. Is there already a comprehensive document for this? If so, I couldn't find it. Thank you in advance!
Currently, our fulfillment vendor handles revenue recognition (details below). After the rep submits an order and someone approves it, the status changes to Pending Fulfillment. Via web services, we send the transaction to this vendor, who takes over the tracking of payment status, aging the order, etc. The vendor updates NS as the subscription moves through its lifecycle, modifying the order and sending custom records that are children of the orders.