Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Items best practices
Hello,
We have some assembly and kit items that we sell (servers that have some additional components that we install). Some of those internal components can be sourced from different vendors. Note that they are not the exact same product (as opposed to buying a precisely spec'd screw from multiple suppliers, for example); but they are functionally equivalent. The cards that we use on a particular customer system may vary w/o the sales team's knowledge.
My question is, how should I structure my items and assemblies? Would it be good to just have a generic "component" item with a preferred vendor? Then I could have just one assembly with the generic component, but would I lose the ability to know exactly what item was sold to the customer? Or should I have a unique item for each vendor, and then have different assemblies based on the internal component? This presents us challenges because the sales person doesn't know (and shouldn't know) what the internal component will be. Just more stuff to confuse them...