Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Dedicated Support Representatives?
Does anyone else think it would be a great idea for Netsuite to provide a dedicated support representative to its customers. I think we would both benefit from having a single (or small group) point of contact personnel familiar with our setup, data and business practices, that can serve as an advocate for us when we need assistance. Much like our sales rep is right there whenever we want to spend money!
I don't expect a one-on-one relationship, but perhaps NetSuite could establish groups of knowledgeable, dedicated support personnel that are assigned a small number of customers each? Maybe just those of us with Gold support? I have had this type of relationship with other software companies in the past, and those reps became advocates for us as a company, enabling the relationship to develop in a way that benefited us both.