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Email Reply Address Concerns

edited Dec 6, 2019 2:41PM in General 3 comments

I would like to know if anyone else out here is concerned with the way customers reply to email messages delivered from NetSuite.  Yes, I am referring to the nasty mile-long address string the customer sees when replying to our emails.

For example, we ask our sales people to use NS exclusively for all email correspondence.  Mainly because all communication that generates from the inital email are automatically recorded in NS.  Thus, eliminating any additional copying and pasting on the reps' part.  The process works great except for our customers' concerns of the return address that appears in the reply.  The customer hesitates because the reply address does not look like our company.  It has "netsuite" and tons of numbers included in the address.

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