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Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
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What is the best way to credit an unhappy customer?
Hi,
Occasionally we send our customers new products that they haven't seen before (we're a wholesaler who deal with the same customers again and again) and sometimes they think they're way overpriced. Rather than doing a call tag and all that annoying jazz, I often say ok how much do you want me to take off and whatever flat amount they say is what I do.
Now I'm wondering what is the best way to account for this in NetSuite, specifically when I receive the payment and to NS it looks short, but really it's okay.
Here's an example
Customer spent $1000 receives 20% off, invoiced for $800. Unhappy with something so takes off $50 from the invoice and sends check for $750. When I go to credit the invoice NS wants to know what for exactly. In the discount field it's already labeled -20% so I can't say -20% and an additional $50 off (or can I and I don't know how?, that would resolve everything!). Basically NS in the credit memo wants too much info (enter items and manually do it that way). I just want the ability to take off a given amount for whatever reason