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How to use a cell phone as a beeper with CRM support automation?

edited Dec 6, 2019 2:40PM in General 6 comments

I'm running a managed services provider (a hosting company that provides IT services as well) so I need my staff to be able to respond to support requests quickly (immediate notification, escalation within 1-2 hours).   There are two things I need to do in order to get what I need out of NetSuite:
1) Notification that beeps the person a case is assigned to.  My staff all have windows mobile cell phones which Microsoft thoughtfully forgot to add a beeper function to.  Has anyone found a workaround, like having NetSuite call a person repeatedly until they alter the case?  I found a utility for my windows mobile phone called PhoneAlarm that can issue a custom notification for specific email addresses or subjects and repeat the notification a user-settable number of times.  This should work like a beeper if I can get my mail server to forward case emails with specific subject fields from

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