Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until November 7, 2025, 2:00PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Netsuite outbound E-mail format

edited Dec 6, 2019 2:40PM in General 1 comment

Hello!

Is it possible for NetSuite to launch e-mails in HTML format? Think amazon or circuit city type e-mail confirmations

Would like to upgrade all the e-mails that go out to the customers, for example the order confirmation, case issuance confirmation, shipping information, etc…

Now customers get confused as they get an e-mail with the tracking number, but the e-mail does not say anywhere: Dear Customer here is your shipping confirmation... They are supposed to figure it out by the fact there is a tracking number in the Sales Order form

What is sent via “canned” NetSuite for order confirmations is basically unimpressive.  And I assume it is because we have not figured out how to make these more visually appealing?  Even use these as a marketing tool including images, coupons, etc...

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders