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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Issuing a customer refund by check
So a customer cut two checks to pay for an invoice, check #1 was $1650 and check #2 was $1650 so the total they sent was $3300. Only problem was the invoice was for $3200 (not $3300) so I sent them a check as a refund for the invoice. Now I've got a problem where their balance is saying -$100.
I tried adding a misc item as $100 to the invoice (and noting that it was an error) but that then gave me with a overall balance of $0, but a current balance of $100 and a 1-30 day balance of -$100. What is the best way to handle this? I just want their balance (current and 1-30 days) to say $0.00.
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