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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
How is escalation supposed to work
We have been using cases for about a year but are unclear on how case escalation is supposed to work.
It looks like some combination of setting the status to Escalated, changing the assigned to field wo who ever it has been escalated to and also going to the escalate sub tab and adding a message and changing the escalate to one or more people.
Given how convoluted the above is, I am guessing we are definitely doing something wrong. Can anybody give me the best practice on how to do this?
Much thanks!
-Sig
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