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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
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Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Seeking best practice for maintenance billing
Since the first day with netsuite we have struggled with properly accounting for and billing our recurring maintenance & support plans. We have 3 plans - Bronze, Silver and Gold - each with a pretty standard "% of sale" as the annual cost of the plan.
The problem we are running into can be summarized in three areas:
1) How do you set up netsuite so that you can easily, through a simple search, identify customers who need to be billed for their upcoming M&S renewals?
2) Given #1, how do you account for changes to their M&S charges during the year - i.e "customer x buys M&S on product 1, then six months later buys M&S on product 2". In this example the customer would need to be billed a full year for product 1, then a pro-rated amount for the remainder of the year for product 2 BUT would need to be billed in full for one year for products 1 AND 2 on their anniversary date.