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SuiteWorld is where the NetSuite community comes together to learn, connect, and discover what’s next.
Whether you’re looking for product updates, practical tips, new ways to improve efficiency, or insights from other customers, SuiteWorld offers something for every stage of your NetSuite journey.
Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
Cases vs Custom Record for Processing Customer Requests
Cases vs Custom Record for Processing Customer Requests
We are looking for guidance on what is the best practice using NetSuite to process Customer Requests.
Surely the built-in Support Case Mgt module was designed with this in mind, yet we find so many shortcomings with the Case record that we are considering designing a Custom Record for this purpose. On-the-other-hand, it could be that we do not fully understand the capability that Cases have to offer.
Please feel completely free to share your view in either case.
Here are the Case limitations that we need to overcome:
[LIST=1]
[*] Must ensure that the Customer is NOT accidently sent emails.
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