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What to do when your account manager cannot resolve your issues

edited Dec 6, 2019 2:38PM in General 4 comments

We have a case where we have purchased a module for Netsuite and have been paying for it for over a year now. The problem is that the module, "the Ecommerce Edition" is deployed as a bundle, and we have not been granted access to the appropriate bundle.

Our account manager sends us the documentation as to how to install the bundle but when we go to the suitesource repository it is not there.

In this case, this is not rocket science and the problem is very clear so what options do we have to escalate beyond our account manager in the event that they cannot get it done for us, and we are just getting no response to our problem?

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