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Reduction in order value, after shipping

edited Dec 6, 2019 2:37PM in General 1 comment

I've seen this question asked several times, but I've not come across an answer which covers the entire issue.

Here's the scenario;
[1] Customer ordens item
[2] Order is billed and item ships
[3] Customer asks for discount due to misc issue

So, we need to reduce the value of the sale and refund the customer a discount - all without having to book the item back into stock and 'reshipping' it out again.

Anyone managed to achieve this?

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